Job Summary:
JOB DESCRIPTION – Customer Service Coordinator
Location: Gothenburg, Sweden (hybrid)
Department: Fan Support
Line Manager: Fan Support Team Lead – Ticketmaster Sverige.
Contract Terms: Full time – Temporary contract of 11 months.
THE JOB
We are looking for a Customer Service Coordinator to our Fan Support team in Gothenburg, Sweden. You will help create great solutions and service initiatives to provide excellent fan experience for the ticket buyers of Ticketmaster. Working both independently and in team, you will work with operational daily tasks as well as handling new projects, ticket onsales and take part in customer meetings and some times education for local box office staff.
Main tasks:
- Work with our contact channels such as email, chat and phone lines.
- Backoffice tasks such as troubleshooting and handling payment related disputes, managing gift cards group sales, setting up automations and improving our help center.
- Work in our ticketing systems and support fans with information, refunds and ticket exchanges.
- Participate in local, regional, and global projects to help implement new technology and initiatives.
- Participate in client meetings and handle education for local box office
- Work on events when needed.
- You should be fluent in both Swedish and English.
Who are you?
We believe you have previous customer service experience, love to work with people and consider yourself a team player. You are curious, outgoing and solution oriented. Experience in administration and / or service jobs are beneficial.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
#LI-JCK #LI-Hybrid
