We're seeking a Customer Service Agent (Swedish Speaker) to join our Customer Service teams within Customer Operations. In this role, you'll deliver outstanding experiences for our customers while contributing to our exciting journey of growth and development.
About Qliro
We offer safe, simple payment solutions for e-commerce featuring the most popular payment methods across Nordic markets. Join us in building the future of payments!
Why Qliro?
At Qliro, curiosity, passion, and collaboration drive everything we do. We celebrate differences and encourage you to bring your authentic self to work. Here, you’ll be part of a supportive team that values innovation, growth, and creating WOW moments—for our customers, our teams, and you. Join us in shaping the future of customer experiences—where WOW isn’t just a goal, it’s our standard.
The Role
As a Swedish-speaking Customer Service Agent at Qliro, you’ll be the voice that creates WOW moments for our customers. In this full-time role, you’ll provide exceptional support to customers across all Nordic markets, ensuring they have a positive experience at every touchpoint. We invest in your growth and offer opportunities to advance within the company as you excel in the role.
Your Responsibilities
- Create WOW moments by expertly managing customer inquiries for our Nordic markets mainly in Finnish via phone, chat, and email
- Identify customer needs and resolve issues with the goal of delivering outstanding satisfaction
- Work towards individual and team KPIs focused on customer satisfaction and operational efficiency
- Contribute to the ongoing improvement of customer service processes and procedures
Your Profile
- Fluent in Swedish and English (both spoken and written)
- Service-oriented with a genuine passion for customer satisfaction
- Detail-focused and capable of handling multiple tasks at once
- Structured, flexible, and engaged with excellent communication skills
- A quick learner who is comfortable with digital tools and systems
- Previous customer service experience (via phone, chat, or email) is a plus!
Details
- Location: Qliro office in Odenplan, Stockholm
- Start date: ASAP
- Employment: Full-time
- Working hours: Weekdays 8am-5pm with occasional weekend work if needed
Interviews conducted on a rolling basis.
Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
