NCE – Service – Customer Managers
Our Service department is responsible for the maintenance, service, and service sales of wind turbines across Sweden. The Customer Service Manager team plays a crucial role in maintaining strong customer relationships, ensuring contractual service levels are met, and delivering on strategic goals.
We are now seeking a new Manager to lead our experienced Customer Service Manager team based in Malmö, Sweden. This role is key to supporting our service growth and driving commercial and contractual excellence throughout the region. Join us on this exciting journey in a rapidly expanding area of Vestas.
Responsibilities
As Manager, you will lead your team to enhance financial performance, employee engagement, and customer satisfaction. You will represent the commercial and contractual aspects of our service business, ensure strategic execution and set clear commercial goals. You'll drive quality of reporting and continuously seek opportunities to optimize performance and cost-efficiency.
Key responsibilities include:
- Monitoring and reporting on results, risks, and opportunities
- Leading and participating in projects
- Daily line management, including recruitment, development, and team building
- Managing escalations and ensuring clear communication within and beyond your team
- Supporting individual and team development
- Participating in customer meetings as needed
Qualifications
- Proven experience in contract management and customer relationship development
- Strong track record of delivering on budget while ensuring excellent customer experience
- Ability to meet contractual commitments in a cost-effective manner
- Familiarity with CRM systems and customer-focused operations
- Experience in sales, customer negotiations, or project management
- Demonstrated leadership experience with a focus on people and business development
Competencies
- Inspirational leader with the ability to guide and develop diverse teams
- Structured, proactive, and solution-oriented
- Good financial and legal understanding, with the ability to navigate complex technical and contractual matters
- Resilient under pressure, capable of managing high workloads and taking initiative
- Strategic thinker with sound decision-making abilities
- Communication and negotiation skills, with the ability to engage stakeholders at all levels
- Fluent in verbal and written communication
What we offer
We offer a role with excellent opportunities for professional and personal growth in an environment that values initiative, responsibility, and a balance between creativity and quality. You'll be part of a supportive, informal workplace with skilled and committed colleagues who are passionate about wind energy and delivering outstanding solutions to our customers.
In addition to a competitive salary and benefits package, you'll have the chance to build a career with a global leader in wind power, contributing to a sustainable future in a fast-growing industry.
Additional information
Location: You will be based in our office in Malmö, Sweden.
If all the above matches your interest and qualifications, please apply no later than 24th of August 2025.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
