Description
The opportunity:
Be a part of a global, diverse and dynamic team leading the charge in the energy transition. At Hitachi Energy, our Power Consulting unit is driving strategic and innovative initiatives in the energy sector, leveraging cutting-edge technologies to shape a more sustainable future.
Here, as Quality & Operations Manager you'll engage in diverse and dynamic projects and play a key role in enhancing our business processes, ensuring customer satisfaction, and leading our quality and continuous improvement. We prioritize quality and safety while fostering strong relationships with markets and customers worldwide.
We take pride in our team spirit and collaborative culture. Join us and bring your unique skills and perspectives to make a meaningful impact on our mission.
Join us and energize your career growth with us!
Your energy, our future—together.
How you'll make an impact:
Represent the Voice of the Customer by utilizing and enhancing customer feedback processes and approaches.
Act as a role model for Quality & Continuous Improvement, influencing all levels of the organisation to drive a Continuous Improvement culture across Power Consulting.
Plan and execute to continuously improve operational activities in order to achieve strategic and operational performance targets.
Monitor and utilize analytics to identify risks and non-conformances, ensuring effective internal controls.
Ensure quality assurance methods are applied to prevent mistakes in consulting project delivery and across power consulting operation
Improve Power Consulting Management System using proven and adequate Continuous Improvement methodologies while maintaining international standard certifications.
Assess competencies and develop training plans for driving the Quality & Continuous Improvement agenda across the organisation.
Support local operating units in managing and coordinating execution tasks to ensure efficient execution and exceed client expectations.
Your background.
Proven experience in quality assurance, continuous improvement, and operational management ideally within Consulting and/or Professional Services Sector.
Service experience is highly valued for understanding and meeting customer and stakeholder needs.
Strong understanding of business process quality, including process definition, improvement, and design methods.
Experience with Six Sigma, Lean, or Kaizen problem-solving methodologies.
Ability to influence senior managers and act as an internal advocate for customers.
Excellent analytical skills and the ability to utilize data to drive decisions.
Strong project management skills and the ability to oversee multiple tasks simultaneously.
Experience in developing training plans and maintaining quality management systems in compliance with external certifications.
More about us:
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Our employee benefit programs are tailored to each country, depending on location of employment and job grade. We will provide more details about it during the interview process.
