DIRECTOR OF QUALITY AND CONTINUOUS IMPROVEMENT – Epiroc Electrification Solutions
Are you passionate about driving product quality and customer satisfaction in cutting-edge electrification technologies? Do you thrive on solving complex technical challenges while building a culture of excellence? Are you ready to shape the future of mining and construction through innovation and sustainability?
Our Epiroc Electrification Solutions (EES) division is seeking an experienced and strategic Head of Product Excellence & Customer Experience to define and lead our quality and reliability strategy across our electrified portfolio, which covers battery systems, chargers and electrification infrastructure products.
About the role
As Director of Quality and Continuous Improvement, you will be at the core of EES's efforts to provide the world’s greenest machines and deliver advanced electrification systems that support our customers’ decarbonization journeys. You will be responsible for defining and executing the quality and reliability strategy for EES products, ensuring robustness, reducing warranty costs, and increasing customer satisfaction.
This position blends hands-on problem solving, strategic cross-functional collaboration, and data-driven decision-making to improve the reliability and durability of our products across their lifecycle and improve customers’ satisfaction.
This role is a key position in our Electrification strategic initiative, reporting directly to the Vice President of Electrification and working closely with key stakeholders across Engineering, Marketing, Operations, Quality, Supply chain, Finance, R&D, Customer Centers, and field service teams globally.
Key Responsibilities
- Define and execute the quality and reliability strategy for EES’s electrification portfolio.
- Work with stakeholders and customer centers to address and resolve quality issues efficiently.
- Lead root cause analysis using structured problem solving (8D, DMAIC) and coordinate corrective/preventive actions.
- Drive continuous improvement through analysis of performance data, customer feedback, warranty claims, and field reports.
- Coordinate quality improvement campaigns and prioritize Corrective & Preventive Actions across internal and external teams.
- Develop post-launch lifecycle analytics to track KPIs such as MTBF, RMA rates, and failure trends.
- Develop and implement reliability testing protocols (e.g., HALT/HASS, FMEA) and contribute to design for reliability and manufacturability standards.
- Create feedback loops from pilot deployments and formalize customer feedback processes.
- Lead Technology Readiness Level (TRL) and Product Readiness Level (PRL) maturity assessments to ensure readiness and risk alignment in new product development.
- Act as a key gatekeeper during New Product Development (NPD) reviews and oversee robust field validation pilots.
- Lead Verification & Validation (V&V) activities in collaboration with R&D and industrialization.
- Promote a culture of quality and continuous improvement through training, coaching, and transparent communication.
Experience and requirements
- Bachelor’s or Master’s degree in Electrical, Mechanical, or Automotive Engineering.
- 10+ years in quality, reliability, or product development roles within electrification, automotive, or industrial machinery sectors.
- Proven track record in reducing warranty costs and improving product reliability.
- Certifications such as ASQ CRE/CQE or Six Sigma Black Belt are highly desirable.
- Experience in fast-paced, innovation-driven environments, working cross-functionally and with a customer-centric mindset.
- Familiarity with battery systems, electric drivetrains, and embedded systems.
- Proficiency in reliability metrics and tools (e.g., FMEA, HALT, MTBF tracking, lifecycle monitoring).
- Fluency in English is required, both written and verbally. Other languages are a plus.
Location and travel
Örebro, Sweden
Stockholm, Sweden (with commute to Örebro several times per week)
Stockholm, Sweden (with commute to Örebro several times per week)
30% international travel expected
Recruitment Process
Please send your application through our recruitment system as soon as possible but no later than 2025.08.18. Applications will be reviewed on a rolling basis. Please note that, due to the current regulations, we will only consider applications received through our system and not via email or social media.
Epiroc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Epiroc complies with applicable country, state, and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Epiroc supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.
Report job
