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Customer Service Operations Manager

Viaplay Group
Stockholms län
Full time
för 3 veckor sedan

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.  

We’re looking for the best people to join us on our journey. Right now, we’re searching for a Operations Manager in our Stockholm office – are you ready to hit play on an exciting career change? 

The role 

We’re looking for a full-time Operations Manager to join our Customer Service team. In this role, you will oversee daily operations and manage our partnerships with external BPO providers. You’ll ensure performance targets are met, processes are structured and efficient, and our customers continue to receive the excellent support they expect from us – even when business demands are high.

Your main responsibilities will be to perform all parts of an audit:

What we’re looking for 

As an Operations Manager at Viaplay, we believe you are an experienced operations leader with strong communication skills and a structured approach to work. You understand the customer perspective and make decisions with their experience in mind. You thrive in a fast-paced environment, remain calm under pressure, and inspire teams to deliver their best work every day.

We understand you may feel confident ticking certain boxes more than others and that’s why we always keep an open mind in our recruitment process. But, in order to thrive in this role, we do believe you’ll have at least some experience in the following:

It’s a bonus if you have:

What we offer you

We’ve got you covered! 30 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental leave pay lift.
Your wellbeing matters.
We provide you with various wellbeing initiatives including wellness allowance.
A safe space to grow and up-skill.
Our learning culture puts you in the driver’s seat of your own development.
Entertainment is what we love, and entertainment is what we do
. So, unlimited access to Viaplay seems only fair for you to get to know the product – including series & viewing events, new release movie rentals, linear channels and more.

Hit play today 

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position. 

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away. 


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