Does your heart beat a little extra for books, problem-solving and excellent customer support? Are you a people person who enjoys some detective work to find solutions to tricky questions? Do you speak and write German fluently? Wonderful! Then the role as Customer Operations Specialist might be the job for you!
The market for audio- and e-books in the DACH region is already the largest in Europe and digital books continue to become a more and more central part of people’s everyday lives. To ensure that our fantastic customers receive the best help possible, we are now expanding our customer support team with a German-speaking superstar. If you love books, technology and being in contact with customers, this is a golden opportunity that you don’t want to miss!
As a Customer Operations Specialist you will learn all about how BookBeat works and be responsible for solving trickier customer issues. You are also involved in projects related to development where you will contribute with your customer insights. You will mainly answer our customers in writing, but when needed you may support them over the phone. Your focus will be on the German speaking market but support in other languages may be needed and therefore you should feel confident communicating fluently in English as well. If you are also fluent in Swedish or Polish, that is a big plus. You will work closely with other teams at BookBeat to analyse, understand, and resolve issues and problems. In other words, a diversified role with the customer at heart! For the right person, there are good opportunities to eventually take on more responsibilities and shape the role according to your interests and our needs.
As our team works proactively with the entire customer experience and this role means a great deal of responsibility, it is important to us that you are curious and take own initiatives, and that you do not hesitate to help out where needed. Communicative, independent and service-oriented are other characteristics that describe you well.
As our next colleague, you will be part of the business development team and report directly to our Head of Customer Operations. We apply flex time and your future workplace is our head office at Sveavägen 56 in Stockholm. We would love for you to become part of the team as soon as possible!
We are looking for someone who:
- genuinely wants to understand our customers and gets energy from giving first-class service
- likes detective work and is a true problem-solver
- communicates fluently in German and English; Swedish or Polish is a plus
- is interested in technology and wants to know how things work
- is outgoing and appreciates the contact with different types of people
- is an unpretentious and independent ”doer”
- is a team-player and likes to share their knowledge and experience
We believe you:
- are passionate about and have experience from customer service
- want to learn all about how BookBeat works in terms of both the subscription and the app
- are a superstar at expressing yourself in writing and adjusting your language to the receiver
- get motivated by challenging work tasks and like to work in a changing environment
It is an advantage if you:
- have experience from working with e-commerce or a subscription service
- have experience from technical app support
Are you ready for your next chapter? Then we can’t wait for your application! If you have any questions, you are more than welcome to contact our Head of Customer Operations, Melanie Fischer, at [email protected]
As an employee of BookBeat AB, you can enjoy a benefit package that includes the following:
🌴 30 days of vacation each year
💰 ITP1 occupational pension
💌 Occupational group life insurance, work injury insurance & business travel insurance
🎾 Yearly wellness allowance
🤸♂️ Weekly wellness hour
💻 Working equipment (computer and phone) as well as phone subscription
🎧 BookBeat subscription
In addition to our benefits, we’ll also provide you with:
💜 A stable and sustainable work-life balance. We use flex time and work 37,9 hours a week
🏢 An office located in the heart of Stockholm
🏃♀️ … including access to a full gym complete with a sauna! We also arrange other fun wellness activities, such as our own running club
🏡 Flexibility in terms of e.g. flexible working hours and our hybrid work policy
🚀 The opportunity to grow in your role and career, including challenging & educational work tasks as well as opportunities for education
✨ Fun activities together with colleagues! At BookBeat you’ll enjoy weekly Friday afternoon mingles, monthly company breakfasts and other work events such as Holiday & summer parties, and frequent company wide events.
🧪 The opportunity to explore projects that you might not have time to do in your day-to-day work during Hack Days
🧠 Knowledge sharing opportunities, e.g. during our weekly Friday demo where different teams share what they’ve been or will be working on. Knowledge sharing is also an integral part of our everyday work
🐶 The opportunity to bring your furry dog friend to work (and cuddle with dogs at work)! We have recently introduced a dog room at our Stockholm office
🤛 (Last but definitely not least) A wonderful and skilled team and manager that will support you throughout your employment!
About us
In 2015, we began our journey towards the goal of offering Europe’s leading service for digital books and in 2016, we launched to the public. Now, about 9 years since our broad launch, BookBeat is used by over 1 million users every month. We are an ever-growing company within the Bonnier Group and all members who join our journey have the possibility to make an impact on our development – both in the short and long run.
Today, Team BookBeat consists of around 170 curious and committed doers. Are you interested in becoming part of our team? Wonderful! While our employees are experts at many different areas, we have four core values uniting all of us:
🚀 Be great at what you do
📣 Share what you know
🔎 Curiosity for our users and us
🤝 Build Team BookBeat
In other words: we want our employees to continuously deep dive into and develop within their area(s) of expertise, but also to share that knowledge with their colleagues – we’re all in this together and cooperate (most often a lot) on a daily basis! We’re also looking for employees who are genuinely curious about our users, journey and organization, a curiosity that drives us to always test out new things in our service and to let our users show us if we’re on the right track. Last but definitely not least we want all our employees to contribute to the everyday cooperations and the wellbeing of Team BookBeat – as already mentioned, we’re in this together and we want our team to be healthy and happy at work, and we all contribute to this in different ways.
