Technical Support Agent

Visit Group
Gothenburg
Full time
för 6 dagar sedan

Are you passionate about helping people, curious about technology, and driven to solve problems? Join Visit Group, where we’re transforming the tourism and experience industry with innovative solutions and where your support skills can truly make a difference.

We’re now looking for a Technical Support Agent to join our team. If you’ve worked with our systems such as iTicketor Citybreak, that’s a great advantage, but not a must.

About the Role
As a Technical Support Agent, you’ll be the primary point of contact for our customers, helping them troubleshooting and solving issues, navigate, and succeed with our software solutions. Your goal is to ensure they feel confident using our platforms while you take care of the technical side.

You’ll be part of the Experience & Operators team and work closely with colleagues across sales, account management, and development. Our customers are located all over the world, so expect variety, energy, and international collaboration in your daily work.

Your Key Responsibilities

Has Industry Insight: Experience from tourism or the experience economy is a plus, especially if you understand the importance of great service.

Why Join Visit Group?

At Visit Group, you’ll become part of a passionate team working at the intersection of technology, tourism, and guest experiences. You’ll be part of a fast-growing company where learning, collaboration, and development are part of our daily life.

We offer:


About Visit Group
Visit Group is redefining how the hospitality and experience industry sells, operates, and delivers unforgettable guest experiences. As the Nordic leading platform for mission-critical and commerce solutions, we empower hotels, attractions, theme parks, resorts, ferry operators and beyond to streamline operations, boost revenue, and connect entire destinations. With over 25 years of expertise, our fully integrated ecosystem, from ticketing and online booking to packaging and distribution, makes it easier than ever to enable visits. Discover how Visit Group is shaping the future of experiences at visit.com

Our Culture & Way of Working
At Visit Group, we value initiative, helpfulness, and momentum. We believe in autonomous teams, open collaboration, and a strong sense of ownership. Decisions are made close to the work, and we strive for a learning culture where people grow together while building great things. We're proud of our winning mentality, ambitious, focused, and always aiming to raise the bar. We care deeply about building an environment where we challenge each other to succeed, support one another, and have fun along the way.

Heads up: We're taking a little summer break before kicking off the recruitment process, but don’t let that stop you! Feel free to send in your application already now!

Apply
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