Are you passionate about helping people, curious about technology, and driven to solve problems? Join Visit Group, where we’re transforming the tourism and experience industry with innovative solutions and where your support skills can truly make a difference.
We’re now looking for a Technical Support Agent to join our team. If you’ve worked with our systems such as iTicketor Citybreak, that’s a great advantage, but not a must.
About the Role
As a Technical Support Agent, you’ll be the primary point of contact for our customers, helping them troubleshooting and solving issues, navigate, and succeed with our software solutions. Your goal is to ensure they feel confident using our platforms while you take care of the technical side.
You’ll be part of the Experience & Operators team and work closely with colleagues across sales, account management, and development. Our customers are located all over the world, so expect variety, energy, and international collaboration in your daily work.
Your Key Responsibilities
- Troubleshooting & Problem Solving: Identify, investigate and resolve technical issues. Escalate complex matters when needed, but take ownership of getting things solved quickly and effectively.
- Customer Support: Deliver excellent service by answering questions, providing clear guidance, and helping users succeed with our platforms.
- Product Expertise: Stay up to date on our tools, systems, and features so you can confidently support and guide users.
- Customer Feedback: Act as the voice of the customer - gathering insights and passing them on to our product and development teams.
- Knowledge Sharing: Help build useful documentation like guides, FAQs and knowledge base articles.
We Think You Are Someone Who... - Collaboration: Work cross-functionally with other teams to ensure a seamless and proactive support experience.
- Loves Solving Problems: You enjoy digging into challenges and finding smart, effective solutions.
- Is Technically Confident: You’re not a developer, but you're comfortable navigating digital tools and systems.
- Takes Ownership: You’re structured, proactive, and make sure things get done.
- Communicates Clearly: You’re fluent in Swedish and English and able to explain both simple and technical topics in a customer-friendly way.
- Is Curious & Helpful: You love learning and enjoy helping others succeed.
Has Industry Insight: Experience from tourism or the experience economy is a plus, especially if you understand the importance of great service.
Why Join Visit Group?
At Visit Group, you’ll become part of a passionate team working at the intersection of technology, tourism, and guest experiences. You’ll be part of a fast-growing company where learning, collaboration, and development are part of our daily life.
We offer:
- A dynamic and supportive work environment
- Exciting opportunities to grow within the company
- The chance to work with leading-edge technology and well-known brands
- A meaningful role where you can make a real impact on customers and the travel industry
About Visit Group
Visit Group is redefining how the hospitality and experience industry sells, operates, and delivers unforgettable guest experiences. As the Nordic leading platform for mission-critical and commerce solutions, we empower hotels, attractions, theme parks, resorts, ferry operators and beyond to streamline operations, boost revenue, and connect entire destinations. With over 25 years of expertise, our fully integrated ecosystem, from ticketing and online booking to packaging and distribution, makes it easier than ever to enable visits. Discover how Visit Group is shaping the future of experiences at visit.com
Our Culture & Way of Working
At Visit Group, we value initiative, helpfulness, and momentum. We believe in autonomous teams, open collaboration, and a strong sense of ownership. Decisions are made close to the work, and we strive for a learning culture where people grow together while building great things. We're proud of our winning mentality, ambitious, focused, and always aiming to raise the bar. We care deeply about building an environment where we challenge each other to succeed, support one another, and have fun along the way.
Heads up: We're taking a little summer break before kicking off the recruitment process, but don’t let that stop you! Feel free to send in your application already now!
