Service Design Manager

Ericsson-Worldwide
Stockholms län
för 1 dag sedan
Stockholm,Stockholm,Sweden

Job ID
769969
Join our Team

About the Opportunity


Ericsson’s Group Digital Transformation (a part of Group Functions) team is seeking a Service Design Manager to lead innovative, user-centric service initiatives that drive operational excellence, simplification, and human-centered design. As part of an organization committed to digital transformation, you’ll play a pivotal role in reimagining services for global systems, working within a Center of Excellence for Service Design across multiple transformation programs.


What You Will Do


  • Design, deliver, and facilitate E2E customer and service design projects, embedding user-driven methodologies.
  • Collaborate with cross-functional teams to integrate user insights into solutions.
  • Define strategies and execution plans for exceptional user and operational experiences.
  • Conduct user research to identify customer and employee needs and translate insights into actions.
  • Create and communicate E2E design artefacts (e.g., service blueprints, journey maps, or prototypes) with the aim to simplify complex systems for decision making.
  • Orchestrate the E2E design through all phases of transformation, from pre-study to conceptual design into development and adoption across market areas.
  • Facilitate co-creation and alignment activities with business owners, SMEs, architects, and other stakeholders.
  • Advocate for customer centricity and design practices in context of business and digital transformation.


The Skills You Bring


  • Proven expertise in service design with global enterprise technology companies.
  • Experience engaging effectively with diverse stakeholders in a digital transformation environment.
  • Strong skills in human-centered design deliverables, such as journey maps, blueprints and generative AI.
  • Knowledge of data analytics, business process modeling, and information models.
  • Proficiency in design methods, agile project delivery, and connecting design recommendations to business goals.
  • Exceptional problem-solving, strategic thinking, and communication skills.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Apply
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