About the Opportunity
Ericsson’s Group Digital Transformation (a part of Group Functions) team is seeking a Service Design Manager to lead innovative, user-centric service initiatives that drive operational excellence, simplification, and human-centered design. As part of an organization committed to digital transformation, you’ll play a pivotal role in reimagining services for global systems, working within a Center of Excellence for Service Design across multiple transformation programs.
What You Will Do
Design, deliver, and facilitate E2E customer and service design projects, embedding user-driven methodologies.- Collaborate with cross-functional teams to integrate user insights into solutions.
- Define strategies and execution plans for exceptional user and operational experiences.
- Conduct user research to identify customer and employee needs and translate insights into actions.
- Create and communicate E2E design artefacts (e.g., service blueprints, journey maps, or prototypes) with the aim to simplify complex systems for decision making.
- Orchestrate the E2E design through all phases of transformation, from pre-study to conceptual design into development and adoption across market areas.
- Facilitate co-creation and alignment activities with business owners, SMEs, architects, and other stakeholders.
- Advocate for customer centricity and design practices in context of business and digital transformation.
The Skills You Bring
Proven expertise in service design with global enterprise technology companies.- Experience engaging effectively with diverse stakeholders in a digital transformation environment.
- Strong skills in human-centered design deliverables, such as journey maps, blueprints and generative AI.
- Knowledge of data analytics, business process modeling, and information models.
- Proficiency in design methods, agile project delivery, and connecting design recommendations to business goals.
- Exceptional problem-solving, strategic thinking, and communication skills.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
