Job Description
WHAT YOU’LL DO
As a Business Expert in a product team you are accountable for making sure the product meets customer and end-user needs and brings value to the business. You work closely with product managers, engineers, product designers and other stakeholders, focusing on pinpointing and prioritize wanted effects for the product and how these can be realized to give business value.
You have one leg in the subject matter expertise perspective (business area) and one in the tech perspective. You are accountable for identifying needs for updated business processes or other changes in relation to end-user and customer needs and how the product is realized, and you drive these changes where needed to optimize the product and processes connected to it. You are responsible for making sure that the product meets value by taking on the change management perspective in relation to end-users and other stakeholders.
WHO YOU'LL WORK WITH
Emerging Tech is at the forefront of strategic disruption on processes and tech, exploring and implementing cutting-edge technologies to shape the future of fashion retail. Our team bridges the gap between business and technology, leveraging AI, immersive experiences, automation, and new digital capabilities to enhance customer experiences, optimise operations, and drive sustainable growth. We thrive on experimentation, collaboration, and rapid iteration to unlock new opportunities and create seamless, forward-thinking solutions for the H&M brand.
WHO YOU ARE
We are looking for people that have
- Retail Operations & Process Knowledge – Deep understanding of in-store operations, workflows, and challenges to ensure the app meets business and user needs.
- Requirement Gathering & Stakeholder Management – Ability to collect and translate business requirements into clear specifications for development teams.
- Change Management & User Adoption – Experience in driving change, training store staff, and ensuring successful adoption of new digital tools.
- Be a natural point of contact, working to create understanding regarding the product purpose and plan, both within a product/between products and outside the product.
And people who are:
- Experienced working with Smart Stores
- Experienced with Store Digitalization – previous involvement in digital transformation projects within retail, such as mobile apps, POS systems, or endless aisle solutions.
- Data-Driven in Decision Making and able to analyze user feedback and app usage data to drive continuous improvements.
- Agile & have a Product Development mindset – Familiarity with Agile ways of working and experience collaborating with product and tech teams.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- All our employees are included in our H&M Incentive Program (HIP)
- All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
- A dynamic, entrepreneurial environment where your insights directly influence strategic decisions.
- A collaborative culture that values innovation, continuous learning, and knowledge sharing.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.