We are looking for a skilled and motivated Business Analyst, Insights and Research to join our data-driven team. This role involves market, competitor, and customer analysis, optimizing customer journeys, and driving strategic decisions through insights and analytics. You will analyze market trends, competitor strategies, and customer behavior to provide strategic recommendations that shape business growth. Your insights will empower Consumer Solutions with actionable data, improving performance across the Nordics. You will develop automated reports for situational awareness and performance monitoring, working closely with cross-functional teams to enhance customer journeys and processes. Your expertise will contribute to shaping the next generation of customer experience and influencing key business decisions. Our purpose is to Inform, Inspire, and Challenge through data and insights.
This role is part of a Nordic team of six and reports to the Director, Insight and Customer Journey Orchestration.
About the role
- Development of insights and analytics solutions that support informed, data-driven decision-making in Consumer Solution and provide strategic recommendations.
- Manage the MEC unit’s Power BI app and Forsta (customer feedback system) including the underlying data model, ensuring data quality, accessibility and availability.
- Use our main sources of insights to collect, analyse and interpret information that can be used to retain and acquire new consumers.
- Collaborate with various stakeholders to identify customer-centric opportunities, areas of improvement and share best practices.
- Provide training and support to end-users, fostering a culture of insight-driven decision-making.
- Drive innovation by exploring new technologies, methodologies, and machine learning techniques to enhance analytics capabilities.
- Contribute to our common success in personalization at scale and segmentation
About you
- Higher relevant education, preferably in technology or economics, with an emphasis on quantitative subjects.
- Work experience in relevant field, with proven track-record of creating business growth or improved collaboration through commercial analysis and visualization of data.
- Proficiency in Power BI, including advanced DAX, M-languages, data modelling, and report optimization.
- Strong expertise in SQL and experience with data warehouses or data lakes. Knowledge of other programming languages (e.g. Python) with experience in Databricks is preferred, but not required.
- Capabilities and experience working with machine learning and the application of AI is a plus, but not required.
- Excellent written and verbal communication skills in English; proficiency in a Nordic language is advantageous.
Personal Attributes
To succeed in this position, you need strong analytical and problem-solving skills with a data-driven mindset that supports informed decision-making. The ideal candidate is commercially driven, highly energetic, and target-oriented, with a proactive and innovative approach to achieving goals. You need to be a good team player with strong interpersonal and communication skills, but also self-motivated, organized, and capable of managing multiple priorities effectively.
We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.
More information about our culture and benefits can be found here.
Interested?
Submit your application by 04.08.2025 at the latest. We will begin screening candidates in August. If you would like to hear more about the position, please contact Pål Gravdahl, through pal.gravdahl@fortum.com.
To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.
We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com