Technical Services Representative - Tier 1, Swedish speaker

Job Title

Job Description

Axis, a leading technology company, is excited to announce a job opening within our Technical Services team. We are looking for a Swedish-speaking Technical Services Representative to join our team in the Northern & Eastern Europe region. 

Role Overview: As a Technical Services Representative, you will play a crucial role in providing exceptional support to our partners. You’ll collaborate closely with Technical Services Engineers, Reverse Supply chain and other colleagues to deliver product-specific assistance for the support-flow in return material authorization (RMA) and technical guidance. This includes approval, follow-up, coordination, and communication with customers and RMA partners. Together with your regional team you will also be a part of the EMEA virtual team handling RMA inquiries across EMEA when needed. 

Join our dynamic team of approximately 50 professionals based in Lund, Sweden. 

Responsibilities of the Technical Services Representative: 

• Tier 1 Support: Provide high-quality frontline support to our partners and customers in the Northern and Eastern European region. This includes responding to inquiries, performing basic troubleshooting, and ensuring issues are resolved in a timely and professional manner. 

• RMA Process: You will play a key role in shaping and optimizing support workflows by identifying gaps, contributing insights, and ensuring a comprehensive approach to other departments. 

• Multichannel Communication: Interact with partners and internal stakeholders through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service. 

Your key objectives will include: 

• RMA Authorization: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case once it has been classified to go via the RMA Workflow. 

• Product System Assistance: Assist customers with product system navigation, including guidance during first-time installations. 

• Invoicing Support partners & customers with invoicing questions. 

Take a look at your future team behind the scenes by clicking/pasting this link:  

https://youtu.be/7IhTip6pfMA 

Qualifications for the role 

We seek individuals with the following attributes: 

• Effective Communication and Problem-Solving Skills: The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success. 

• Customer-Centric Approach: Understand the customer’s perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements. 

• Language Proficiency: Native level in Swedish & excellent level of English. Proficiency in another language is an added advantage. 

• Practical experience gained from working in the IT industry & Customer support. 

• Strong technical Interest is a merit.   

Benefits: 

Daily breakfast provided. 

Enjoy the classic “Swedish Fika” tradition every Friday. 

Access to physical training gym. 

Comprehensive insurance coverage. 

Robust onboarding program. 

Join the Axis Team: A Multicultural Environment of Innovation 

As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers. 

Ready to Make an Impact? While “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate. 

Is Axis a great place to work? 

Absolutely! Axis has garnered well-deserved recognition as a great place to work. This accolade extends not only to the company as a whole but also specifically to our esteemed Technical Services department. Our commitment to fostering a dynamic, multicultural environment and encouraging innovation sets us apart. If you resonate with our values and vision, we’d love to have you join our team! 

Type of Employment

Posting End Date

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast