Service Management Lead

At Sandvik’s Mining business area, we’re building the digital backbone of our global operations—and we’re looking for a Service Management Lead to help us shape the future. If you’re passionate about service excellence, thrive on collaboration, and want to drive real impact across business and IT, this is your opportunity.

Some words about us

We’re a global leader in mining and rock excavation, offering equipment, tools, service, and digital solutions that drive productivity and sustainability. As we continue our digital transformation, we’re investing in smarter service management practices that align IT with business outcomes—and that’s where you come in.

About your job

In this role, you play a pivotal part in transforming how we manage and deliver both IT and business services across our organization. You lead the development of service portfolio management practices, define service models, and help establish clear service ownership across business and technical domains. You bring together service owners and key stakeholders to improve service mapping and ensure alignment between business needs and technical delivery. Your focus is on driving improvement, fostering collaboration, and enabling teams to enhance performance and deliver greater business value.

You’re not just managing processes—you’re building a strong community of practice and cultivating a culture of continuous improvement. This is a strategic and hands-on role for someone who thrives in complex environments and is passionate about making a measurable impact.

You’re based in one of our key locations – Stockholm, Tampere, or Dublin. You’ll work in a hybrid setup, with flexibility to collaborate across borders and time zones.

Your profile
You bring experience in service management, ideally with hands-on knowledge of ServiceNow and ITSM frameworks. You understand the importance of stakeholder engagement, governance, and data integrity. A degree-level education is required, and you’re comfortable working across both business and technical domains.

As a true connector and communicator, you know how to bring people together, align goals, and drive progress. You’re structured, strategic, and always looking for ways to improve. You believe that great service management is about people, not just processes—and you’re ready to lead the way.

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our , or to get to know us further.

Contact information

For further information about this position, please contact Barry James, hiring manager, at

Please note that response times may be slightly longer during the summer months due to vacation periods. We appreciate your patience and wish you a wonderful summer!

We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.

Union contacts – Sweden

Recruitment Specialist: Hanna Thomas

How to apply

Send your application no later than August 15, 2025. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0079349.

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline. Interviews are planned to start in week 34.

To learn more about our recruitment process, please visit our or contact HR Services at