What you’ll do:
- Lead and mentor a team of licensing analysts, overseeing daily task execution and quality assurance, manage the teams completion and submission of applications for licensure across the country
- Maintain documentation and reporting regarding licensure applications in process
- Develop and maintain SOPs and training materials to ensure consistency and compliance
- Retain records related to completed applications for licensure
- Interact professionally with customers and state healthcare representatives to provide appropriate and timely response to inquiries and concerns regarding licensure applications
- Support onboarding and training for new hires and serve as a go-to resource for internal licensing knowledge
- Collaborate with leadership and teammates on process improvement
- Obtain and/or enter information in a timely and efficient manner
- Lead and/or actively participate in client and departmental meetings
- 3+ years of healthcare operations required, licensing experience strongly preferred
- 1+ years of leadership / people management experience
- Subject matter expertise on licensing requirements across states
- Professional written and verbal communication skills
- Highly organized with with effective time management skills
- Ability to prioritize throughout the day as workflow changes
- Experience in hospital privileging a plus
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