If Private’s Customer Center and External Sales operations have a key role in making sure our 3,2 million customers are correctly insured. We take care of over 7 million customer contacts yearly, both on the phone and in electronic channels.
We are now looking for a Project Manager to strengthen Nordic Sales & Service Excellence team in Business Area Private in CC&ES.
Key Responsibilities:
- Analyze opportunities & lead projects aimed at growing the number of correctly insured customers. Driving growth initiatives with a wide group of stakeholders including colleagues in Partnerships, Digital Sales & Digital Customer Experience.
- Drive development omni-channel processes, for example: working together with Digital & CRM to improve online prospecting processes.
- Conduct analyses & lead change projects to support focus areas set in CC&ES. Ensure implementation of best practices across Nordic countries together with local management teams.
- Develop operations in Outbound, External Sales, Hybrid and Inbound channels aiming for growth in sales & customer experience.
Competences & qualifications
- Curiosity & drive to steer growth agenda in a complex matrix organization.
- Experience in leading large projects from A-Z covering several countries. Ability to take informal leadership role to secure progress.
- Data-driven mindset and strong analytical skills, with the ability to build solid business cases and analyses to support decision-making.
- Strong understanding of omnichannel sales and service processes, understanding of insurance value creation is a plus.
- Strong interest using new technologies and AI to improve ways of working.
- Higher education (minimum Bachelor) within relevant field.
- Good communication and presentation skills in English & Swedish.
We offer
Just as we have high expectations of you, we expect you to have high expectations of us as an employer. Here are some of the benefits of working of If.
- An inclusive work environment where everyone is welcome
- Career and development opportunities in the biggest insurance company in the Nordics
- Social activities, as well as highly skilled professional environment
- Possibility of hybrid workplace
- Health promoting workplace with e.g., wellness allowance and various sports activities
- Great insurance benefits
- Lunch bonus
- Very good pension saving plan
Additional facts and the recruitment process
Application deadline: We are waiting for your application by 3.9.2025.
To apply for the position: Please attach your CV and personal letter. We would hope you to specify your experience of leading and working in complicated projects or similar initiatives.
Work location: Bergshamra or Mölndal, Sweden. Some traveling is required (in Nordic countries & within Sweden).
Start: As soon as possible or by agreement
For more information, please contact: Nordic Head of Sales & Service Excellence Volmari Ojanen, t. +358 40 570 7885, available Friday 22.8.2025 11-16 CET.
To apply for the position: Please attach your CV and personal letter. We would hope you to specify your experience of leading and working in complicated projects or similar initiatives.
Work location: Bergshamra or Mölndal, Sweden. Some traveling is required (in Nordic countries & within Sweden).
Start: As soon as possible or by agreement
For more information, please contact: Nordic Head of Sales & Service Excellence Volmari Ojanen, t. +358 40 570 7885, available Friday 22.8.2025 11-16 CET.
A background check will be conducted on all final candidates.
We look forward to your application!
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