About Kisi
We are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.
Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award-winning hardware and compliance-certified software that enable seamless, cloud-based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries.
At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co-founders, and enjoy the freedom to work your way with a strong sense of ownership.
If you’re passionate about cutting-edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!
Your role
As a Product Enablement Intern at Kisi, you’ll help bridge the gap between our product teams and internal as well as external stakeholders. You’ll contribute to the maintenance of product- and technical documentation, design and delivery of training programs, and serve as an internal subject-matter expert—ensuring colleagues, customers and partners have the resources and knowledge to deploy, integrate, and leverage our platform successfully.
Your responsibilities
Documentation Creation & Maintenance
- Author clear, comprehensive product guides, API references, release notes, and knowledge-base articles.
- Translate complex technical concepts into user-friendly content in collaboration with Product Management and Engineering.
- Regularly audit and update documentation to reflect new features, enhancements, and best practices.
Technical Collateral
- Produce deep-dive whitepapers, integration guides, troubleshooting playbooks, and SDK tutorials.
- Collaborate with Marketing on datasheets, case studies, and webinar materials, packaging technical collateral effectively.
Product Training & Enablement
- Design and deliver both instructor-led and on-demand training sessions for customers, partners, and internal teams.
- Develop engaging training assets: slide decks, demo scripts, hands-on labs, video tutorials, and quizzes.
- Measure training effectiveness through assessments and feedback, iterating to improve content and delivery.
Internal Subject-Matter Expert
- Serve as go-to resource for pre- and post-sales teams on technical questions, PoC support, and escalations.
- Participate in cross-functional initiatives (product launches, beta programs, customer workshops) to ensure technical readiness.
Continuous Improvement
- Gather feedback from customers, support tickets, and sales interactions to identify documentation gaps and training needs.
- Propose and drive process improvements to streamline content workflows and increase self-service adoption.
Your qualifications
Education & Experience
- Bachelor’s degree (or within a year of finishing) in Computer Science, Engineering, Technical Communication, or related field.
Technical Skills
- Some experience with JavaScript and React
- Proficient with Markdown, Git & GitHub workflows (PR reviews, branching strategies).
- Familiarity with RESTful APIs, JSON
- You’re passionate about technology and engineering!
Communication & Training
- Outstanding written and verbal communication skills, with a knack for simplifying complex topics.
- Proven experience designing and delivering technical training to diverse audiences.
Soft Skills
- Strong attention to detail and organizational skills. Our documentation portal must be rigorously well-organized and easy to navigate.
- Self-starter attitude with the ability to prioritize multiple projects in a fast-paced environment.
- Collaborative mindset—comfortable working with engineers, product managers, marketers, and customer-facing teams.
Your process with us
Application > CV screening > Intro call (let’s get to know each other!) > Recruitment task > Technical Interview > Culture Interview > Offer.
After successful interviews and the job offer is signed, we will conduct a background check.
