IT & Operations Manager

Are you looking for a meaningful role?

Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.

Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, all while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.

With over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF), Doconomy is at the forefront of the industry. We are backed by leading investors such as Mastercard, Ingka Group, Citi Ventures, CommerzVentures, S&P Global, ABN Amro Ventures, and UBS Next.

Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world’s largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

More than ever, we have the opportunity to help make financial well-being and sustainable living a reality for millions. We are looking for bright, courageous, and passionate individuals to join our impact-driven team in shaping the future of the finance industry.

Join us!

We’re looking for an enthusiastic and proactive IT & Operations Manager to join our team in Stockholm.

Your main focus will be IT support and infrastructure management, ensuring smooth day-to-day operations and acting as the go-to person for technical assistance. You’ll keep our systems running, our devices configured, and our colleagues supported; always with a friendly, solutions-focused approach.

Alongside your core IT responsibilities, you will also contribute to operations and project management across the company. This might include coordinating cross-team initiatives, supporting events and meetings, or taking on administrative projects that help the entire organization run efficiently.

This is a great opportunity for someone who loves technology but also enjoys variety, collaboration, and driving operational success.

What you'll do

IT (Primary Responsibilities)

• Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Document, track, and prioritize support requests using the ticketing system.
• Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
• Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
• Handling on and offboarding, ensuring colleagues have the necessary access and equipment.
• Maintain and support IT systems and infrastructure.
• Collaborate with other teams to improve IT processes and deliver a great user experience.
• Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
• Continuously improve the IT Service Desk and other IT functions.

• Coordinate and support cross-department projects.
• Assist with planning and follow-up for meetings, events, and company activities.
• Help streamline processes and improve workflows across teams.

What you'll bring to the Team

• Proven experience in an IT support or operations role.
• Strong knowledge of IT systems, hardware, software, and network technologies.
• Experience with ticketing systems, including Jira.
• Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
• Proficiency with Google Workspace administration.
• Understanding of IT security principles and practices.
• Excellent communication and service skills, with a problem-solving attitude. (English is our working language)
• Ability to work independently and as part of a team in a startup environment.
• Strong attention to detail and organizational skills.
• A proactive and enthusiastic approach to learning new technologies and improving processes.
• Familiarity with hybrid work environments and strong advocacy for hybrid work models.

Preferred Qualifications

• IT certifications such as CompTIA A+, ITIL Foundation, or similar.
• Familiarity with cloud-based solutions beyond Google Workspace (e.g., Office 365).
• Knowledge of IT asset management and inventory control.
  
• Familiarity with HubSpot or other CRM systems.
• Experience with project coordination or event support.

What we offer

• Location & Flexibility: We offer a hybrid work setup, with 3 days a week spent collaborating in our vibrant A-house Östermalm office, and 2 days working remotely from wherever you’re most productive.
• Team: Join a diverse, international team working in cross-functional groups.
• Tools: Stay connected and manage projects efficiently with collaborative tools like Slack, Miro, and Google Workspace.
• Equipment: Work with the latest Apple devices and equipment to support your best performance.
• Insurance & Wellbeing: Stay well with a comprehensive Health and Accident insurance, plus access to Mindler for mental well-being support.
• Pension: Benefit from a generous 10% occupational pension plan.
• Wellness: Receive a wellness allowance of 5,000 SEK per year.
• Time Off: 30 days of paid vacation, plus 2 extra self-care days for when you need a little extra time off.

We have an ongoing recruitment process – if this role is online, it means it’s still open!