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Are you a Delivery Manager with strong ITSM experience in a large global environment and available immediately?
Then emagine need you to play a crucial role in optimizing the delivery of Finance, HR & Procurement IT services for an international high tech organisation.
Key Requirements
All candidates must meet the following essential qualifications:
- In-depth knowledge of IT Service Management (ITSM) and ITIL principles.
- High-level understanding of Finance & HR business processes.
- Strong interpersonal skills for effective collaboration.
- Proficiency in English (written and spoken); French is a plus.
- Experience with BMC Helix tool preferred.
- Excellent communication skills, especially in explaining technical solutions.
- Proactive and independent working style.
- Extensive experience as a Delivery Manager or in a similar IT service role.
- Experience in leading cross-functional teams.
- Familiarity with service performance metrics.
- Experience in a global IT environment.
Main Responsibilities
The IT Delivery Manager will oversee the governance and processes vital for service delivery.
Key responsibilities include:
- Monitoring service performance metrics, including KPI/SLA/XLA, and managing Service Improvement plans.
- Conducting Major Incident Management and Root Cause Analysis.
- Identifying areas for continuous improvement in processes and tools.
- Maintaining and optimizing the Service Catalog.
- Developing and updating IT service documentation and operational procedures.
- Facilitating clear communication between DES teams and business stakeholders.
- Supporting change management initiatives to ensure adherence to processes.
- Collaborating with other service delivery managers to drive best practices and process harmonization.
Other Details
Start date: ASAP URGENT.
Duration: 3 Months +. Remote work within Europe. Tariff: €470.
Apply or reach out to Brendan with your questions
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