As a Client Services Advisor at Acne Studios, you will work within a department of crucial importance to our business and will learn about different aspects of e-commerce and the fashion industry. You’ll be part of our Client Services team, contributing to the customer experience and supporting Acne Studios’ global presence. We’re looking for someone who shares our passion for fashion and digital development, and who thrives in a collaborative, fast-paced setting.
This is a full time position (40 hours per week) which might include weekends and evenings.
CULTURE OF COLLABORATION
We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences. You will report to Client Services Manager and you will be based in our Stockholm Head Office.
WHAT YOU WILL DO
As Client Services Advisor your main contribution will be to provide excellent customer service and drive sales. You will play a vital role in this by:
Deliver best-in-class service and support to clients across email, phone, live chat, and social media, always maintaining a high level of luxury service.
Manage a high volume of e-tail orders and logistics using our order management systems, ensuring smooth fulfilment across all channels (e-commerce, BOSHIP).
Build strong client relationships by understanding customer needs, executing our clienteling strategy, and using CRM tools to drive loyalty and retention.
Develop deep product and collection knowledge to offer personalized guidance and enhance the overall client experience across all touch points.
Proactively contribute to improving the client journey and driving turnover through service excellence and a solutions-focused mindset.
WHO YOU ARE
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.
Specific personal qualities for this role:
Takes initiative, especially when things move fast or plans change.
Service-minded and calm under pressure, always aiming to support clients and colleagues.
Focused on sales, but with real empathy for what the client needs.
Reliable and good at managing time – gets things done on schedule.
Well-organized and detail-oriented, even when juggling many tasks at once.
Works well with others, solution-focused but always thinking about the team.
Builds strong relationships by communicating clearly and earning trust.
Specific experience and knowledge for this role:
At least 2 year of documented work experience within e-commerce customer service or retail.
Familiarity with ticketing systems (Zendesk), Customer Relationship Systems (CRM), Order Management Systems (CHQ, WMS), and/or omni-channel initiatives.
Excellent written and spoken communication skills in English with an emphasis on proper grammar are required.
Additional language skills are highly meriting.
What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognizing the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression.
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