We are now looking for a 1st line support agent to our growing customer support team in Linköping.
About you
- You have excellent problem-solving skills and the ability to think “outside the box”.
- You possess great computing skills and are interested in all things technical.
- You provide a high level of customer service and have a full understanding of its importance.
- You are a curious and fast learner.
- You communicate clearly in English and Spanish, both verbally and in writing.
About the position
As a 1st line support agent, no two days will look the same.
Your daily focus will be to help our customers through phone, web chat and email.
You will help our customers solving their problems and making sure they have the correct settings on their account.
Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments.
The working hours will be normal office hours, Monday to Friday.
Your daily tasks will include
- Help our customers through phone, web chat and email, to make sure our customers can use our system the way they want it to work.
- Supporting our sales teams in sales demos and general technical support.
- Quality assurance and the development of internal training material.
- You speak additional languages, especially Swedish, Finnish, or French.
- You have experience in technical support, ideally in an international environment.
- You have a basic understanding of software, APIs and mobile applications.
For this position you need to already have a Swedish work permit.
You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller.
Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!
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