Working at Mercell
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Together, let's shape the future and create real value for society, one innovative solution at a time.
Your Mission
As a Student Assistant in Billing & Collection at Mercell, you will be part of the Invoice Task Force (ITF) and report to the Billing & Collection Manager. ITF is a team of dedicated professionals responsible for timely and accurate handling of invoice dispute cases with our collection partner. You will collaborate closely with Sales, RevOps, Customer Success, Marketing, and Product to ensure alignment, consistency, and efficiency across the collection process.
As our new Student Assistant, you will have an exciting and impactful role where you will contribute to reducing invoice dispute cases backlog, ensuring seamless dispute handling, and preventing the future accumulation of unresolved cases.
We see the following qualities as important to thrive and evolve in this role:
- Service-minded & proactive with a positive attitude
- Keep calm and be tolerant to complex systems & information handling
- Curious and fast learner
Core Responsibilities
- Efficiently resolve dispute cases with our collection partner in alignment with standard operating procedures
- Reduce the existing backlog and ensure seamless case handling during peak and vacation periods
- Collaborate closely with Sales, RevOps, Customer Success, Finance, Marketing, and Product to ensure alignment across the commercial stack
- Use key information sources (NetSuite, HubSpot, Jira, MonetizeNow) to investigate, validate, and resolve disputes effectively
Required Qualifications
- Currently enrolled as a student in Business, Finance, or a related degree
- Strong analytical and problem-solving skills with attention to detail
- Ability to navigate and learn multiple digital tools quickly (NetSuite, HubSpot, Jira, MonetizeNow)
- Proficient in Swedish & English, both written and spoken
Preferred Qualifications
- Previous experience with customer support is a plus
- Strong communication skills with the ability to collaborate across teams
- Interest in systems, process improvement and operational efficiency
- Adaptable to changing priorities and comfortable working in a dynamic environment
Start date: As soon as possible / Approximately by 01/09-2025
Duration: Temporary part time
Workplace type: Flexible working hours / Hybrid remote
Location: Stockholm, Sweden
Application Deadline: 12/08/25. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them
What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application!
If you have questions for this position, we are happy to chat with you. Please reach out to Casper Hugger Bech
Email: Casper.hugger.bech@mercell.com
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.