About the Role
As a Service Designer, you’ll be at the heart of shaping meaningful experiences for the user. You’ll work closely with clients, stakeholders, and cross-functional teams to research, design, and prototype new services, ensuring they meet user needs and business goals. Your work will inform service strategies, improve operational processes, and deliver value at every touchpoint.
Responsibilities
- Lead and participate in service design projects from discovery to delivery. • Conduct user research, journey mapping, and stakeholder interviews to understand needs. • Develop and visualize service blueprints, experience maps, and prototypes to communicate design concepts. • Collaborate with designers, researchers, product managers, and developers to bring ideas to life. • Facilitate workshops and co-creation sessions with internal teams and clients. • Advocate for human-centered design principles and best practices.
- Proven experience in Service Design, UX Design, or related fields. • You have 6+ years of experience working with customer experience, service design, journey mapping, or brand experience—ideally in a B2B or industrial setting. • Strong research and analytical skills, with the ability to translate insights into actionable design concepts. • Proficiency in design tools (e.g., Miro, Figma, Sketch, Adobe Creative Suite). • Excellent communication and facilitation skills to work with diverse stakeholders. • A portfolio demonstrating service design projects and your design process. • Ability to drive, motivate and convince • Communicative with good verbal and visual presentation skills • Independent and confident as well as a good team player • Structured, methodical, and analytical with good planning skills • English, spoken and written
- A dynamic and collaborative environment where your ideas matter. • Opportunities for professional development and growth. • Competitive salary and benefits package. • A chance to work on meaningful projects that make a real impact.