At Karma, we're transforming hospitality through sustainable, tech-driven solutions. As we grow our Swedish operations, we're seeking Customer Support Superstar to join our mission of making hospitality effortless.
We offer an opportunity to shape the future of restaurant technology in a collaborative, innovative work environment.
Core responsibilities
Provide responsive support via phone, email, and chat platforms (intercom)
Resolve customer inquiries with attention to detail and efficiency
Track and analyze support metrics to maintain service excellence
Collaborate with the onboarding team on customer success initiatives
Document customer interactions and identify improvement opportunities
What you'll bring
Native-level fluency in Swedish and English
Previous customer service experience
Strong technical skills with CRM systems and other digital tools
Excellent problem-solving and communication skills
Ability to work independently and adapt to changing priorities
Career Development
We believe in promoting from within. Customer Support Agents who show initiative, leadership potential, and consistently deliver exceptional results will be considered for management roles as our team grows. We're looking for people who want to grow with us and take ownership of their career development.