Do you want to be part of an interesting growth journey?
Hedin Mobility Group is an exciting workplace consisting of a bunch of wonderful and talented people. If you appreciate a varied everyday life and prefer to work in a changing environment, you will thrive here.
Our employees are the foundation of Hedin Mobility Group's successful growth for many years. There are many development opportunities in the group and we want individuals with the right potential to have the opportunity to grow with us.
We are currently seeking a Customer Support Agent who wants to be a key player in developing and enhancing the customer experience for Ford in Sweden. Ford is one of the world's leading car brands, with a long history of innovation and quality. Ford offers a wide range of passenger cars, commercial vehicles, and electrified models, tailored for both private customers and businesses.
With a strong presence in the market, Ford continuously works to improve the customer experience through high-quality service, modern mobility solutions, and sustainable vehicle options.
About the Role
In this role, you will be the company´s first point of contact for Ford customers in Sweden, and is responsible for delivering professional service and tailored solutions. Your focus is to meet the customers needs through accurate and timely case management, with the goal of contributing to high customer satisfaction and first-class service experience. You will report to the Customer Relationship Manager and be a part of our Hedin Import Operations.
Key Responsibilities
- Handle incoming customer inquiries through multiple channels with a focus on fast and accurate problem resolution.
- Register and update issues in CRM systems to ensure clear documentation and follow-up.
- Escalate complex issues to relevant departments and ensure smooth handling of issues.
- Offer proactive solutions and suggest products or services that add value to the customer.
- Contribute customer feedback and suggestions for improvements to streamline service processes.
- Support colleagues through knowledge sharing and contribute to a positive and collaborative work environment.
- Deliver the best possible customer support in line with project guidelines.
Key Qualifications and Skills
We are looking for someone who is passionate about delivering world-class customer service. Thrive in a fast-paced environment where meeting SLAs and KPIs is part of your daily motivation. You work equally well independently as in a team, even under time pressure. In addition, you are flexible and have good adaptability to handle varying customer issues and effectively prioritize tasks.
Preferred Qualifications:
- At least 1 year’s experience of customer service or support.
- Basic knowledge of the automotive industry, including both sales and aftersales processes.
- Ability to keep up with new technology and advances in vehicle systems.
- Experience working with communication tools such as telephony systems and chat-programs.
- Fluency in Swedish and English, both written and spoken.
- Proficiency in Microsoft Office suite (PowerPoint, Excel, Word).
- A valid driver’s license (B)
Why Join Us?
At Hedin Mobility Group, we are committed to nurturing motivated and driven individuals. We provide numerous career paths for employees to explore, underpinned by our belief that those with the right potential should be given the opportunity to grow with us. As our employees grow, so do we as a company. We take pride in being a responsible employer, ensuring fair working conditions for all, with collective agreements in place across our operations.
We prioritize the well-being of our employees and view a long-term, sustainable working life as a key competitive advantage. We offer a comprehensive benefits package, including advance vacation pay, enhanced parental leave, and a generous wellness allowance to promote employee health and well-being. For more information, visit our website at www.hedinmobilitygroup.com.