As a Technical Solutions Manager, you will act as a trusted technical advisor for our merchants. You’ll work closely with the Account Managers and Customer Support to deliver seamless onboarding, smooth integrations, and optimized customer journeys. This is a cross-functional role where technical expertise, business acumen, and relationship-building come together to create best-in-class customer experiences.
This is what you’ll do:
Act as the main point of contact for merchants during the integration process, guiding them through technical and operational setup of payment services.
Collaborate with sales, product, and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g., hosted checkout, direct API, SDKs).
Lead and manage the end-to-end integration lifecycle including requirements gathering, documentation review, sandbox testing, and go-live readiness.
Troubleshoot integration issues, coordinate resolution efforts, and provide timely updates to stakeholders.
Conduct technical walkthroughs, product demos, and integration training for merchants and partners.
Monitor integration performance metrics and help optimize transaction flows.
Maintain detailed records of integrations, updates, and communications
Partner with Account Managers to provide technical insights during client meetings, transforming feedback into meaningful action.
Gather performance data and advise on improvements to the customers
Act as an escalation point of incidents
Qualifications & Skills
Experience: 3+ years in a technical solutions, integration, or implementation management role in fintech, SaaS, or payments.
Technical expertise: Solid understanding of APIs, SDKs, ability to read and interpret API documentation.
Problem-solving: Proven ability to troubleshoot technical issues, coordinate with product and tech, and drive resolution.
Communication: Strong ability to explain complex technical concepts to both technical and non-technical stakeholders.
Project management: Experience managing multiple merchant integrations or technical projects simultaneously.
Customer focus: Track record of building strong client relationships and delivering excellent customer experience.
Collaboration: Comfortable working cross-functionally with sales, product, support, and tech.
Language skills: Fluent in English, both written and spoken.
VAYCAY MODE – Vacation and time off is important
CELEBRATING YOU – Choose your special days off
TREAT YOURSELF – Annual wellness benefit and EAP
PENSION – We provide pension contributions
MAMA’S AND PAPA’S – We offer a parental pay top-up
STAY CURIOUS – Annual education budget
ZIMPLER PHILOSOPHY
We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew.
Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. So, for that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, naturally our fantastic employees need to represent the world, too. Are you next to join us?
OUR GUIDING PRINCIPLES
We show Respect
We’re open-minded, embracing diverse perspectives to broaden our understanding. We’re collaborative, recognizing that together, we achieve more. We’re trustworthy, nurturing honest communication in all our interactions.
We posses Grit
We’re resilient, overcoming setbacks with unwavering determination. We’re ambitious, relentlessly pursuing our goals to ensure results are delivered, no matter the obstacles. We’re dedicated, fully embracing every opportunity to drive success.
We dare to Challenge
We’re bold, disrupting the status quo with every step. We’re positive, focusing on solutions rather than dwelling on problems or pointing fingers. We’re curious, constantly seeking new ways to create exceptional value and innovate for the future.
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