Who We Are
As an international business on a high-tech journey, we don't just transport millions of tons of cargo. We're leading a digital revolution in global trade, creating opportunity for millions of customers around the world through new technology, data science, and artificial intelligence.
Our vision is to be the global integrator of container logistics. It’s not only about helping our customers source, manufacture and sell their products, it’s about empowering them to access and contribute to a fairer and more sustainable economy.
To realise this vision, we are building a world-class team of technical talent.
Role
As an onsite Student Assistant, you will be delivering IT support following the incident management and request fulfilment process.
You’ll play a vital and valuable role in performing initial troubleshooting and handling incident and requests, as effectively as possible. You will have full ownership over incident management and use your extraordinary collaboration skills to ensure that business will be able to deliver and run smoothly.
Day to day could look like
- Represent Technology organization and act as the first level IT supporter for all end-users regarding to incident management and requests for hardware and software
- Work according to defined processes and align activity with business priorities
- Interact with second line support and external vendors
- Track, prioritize and document all incidents reported to IT Service Desk and Support, using the relevant tools following the incident management procedure to avoid future incidents
- Diagnose software and hardware problems in order to find the right solution and communicate to end user
- Proactively take part in process optimizations and implementation of new technologies
Who We’re Looking For
- Studying Technology centric or related degree with a minimum of 6 months remaining on your course
- Strong attention to detail, working autonomously and as part of a wider team
- Strong knowledge and familiarity across end user computing systems such as Microsoft and Apple products, iOS and Android devices, Meeting room technologies, O365, various development tools and other software
- Network knowledge and experience with ServiceNow are an advantage
- Passionate, creative and have persistent approach to support and improving end-user experience
- Present excellent collaboration skills and communication/information sharing
Diversity, equity, and inclusion matter at Maersk
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Our approach to driving diversity, equity and inclusion across our global organisation is based on respect, fairness, and a commitment to tackle preconceptions and unconscious bias wherever we encounter them.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
