Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services? As a Senior Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle. The Sr. TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a Senior TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. Key job responsibilities - Guide, consult, provide technical guidance and advocate for the customer within AWS - Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency - Develop trusting relationships with customers, understanding both their business needs and technical challenges - Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management - Consult with a range of stakeholders from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - Proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning - Solve a variety of problems across different customers as they migrate their workloads to the cloud A day in the life See what the team say about their roles: https://www.youtube.com/watch?v=q45zIvD51Fg https://www.youtube.com/watch?v=0cmOkLArdwY https://www.youtube.com/watch?v=g9UjBBy0vEkSee our customer testimonials https://aws.amazon.com/premiumsupport/customers/?aws-support-customers-cards.sort-by=item.additionalFields.sortOrder&aws-support-customers-cards.sort-order=desc&awsf.industry=*all&awsf.region=*all&awsf.content-type=*all&awsf.customer-enablement=*all&awsf.support-product=*all&awsf.support-services=*all&awsf.year=*all About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Track record in influencing management in technical, operational and strategic decisions
- Experience in operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings
- Experience with SaaS, multi-tenant architectures and deployment automation is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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