Seniority Level: Senior
Location: Stockholm, Sweden
Remote Work: On-site required (up to 2 remote days/week)
Application Deadline: 11 June 2025
Role Overview
We are looking for a strategic, results-oriented project leader to manage the IT aspects of our Customer Service transformation initiative. The ideal candidate will have a mix of technical understanding, leadership experience, and business acumen.
Key Responsibilities
Lead and manage the end-to-end delivery of the IT component of the Customer Service transformation initiative.
Develop and maintain detailed project plans (timelines, milestones, resource planning).
Collaborate with cross-functional teams (IT, Business, Customer Service, external vendors).
Provide regular updates to senior management on project progress, risks, and challenges.
Identify and resolve issues and risks in a timely manner.
Ensure deliverables meet agreed quality standards and business objectives.
Drive a culture of continuous improvement and innovation within the project team.
Technical Requirements
Knowledge and experience working with AI technologies.
Experience with Genesys customer service platforms.
Required Qualifications
Minimum 7 years’ experience in IT project management.
Proven track record managing complex, large-scale projects with multiple stakeholders.
Strong understanding of Customer Service operations and related technologies.
Fluent in Swedish and English (written and spoken).
Demonstrated leadership capabilities.
Strong communication, interpersonal, and problem-solving skills.
Ability to perform in fast-paced and changing environments.
Preferred Qualifications
Experience driving continuous improvement and innovation in teams.
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