Your Team
Our team is dedicated to delivering exceptional claims management services while upholding Allianz Commercial Claims Standards. We collaborate closely to ensure high-quality service for our internal and external customers, fostering strong relationships with brokers and clients.
The Impact You Will Have
As a Senior Claims Handler, you will play a crucial role in managing standard claim types in both lead and following capacities. You will ensure compliance with established authority limits and procedures, while utilizing third-party service providers to achieve efficient outcomes. Your expertise will guide the team and contribute to the overall success of the claims process.
Some of your specific responsibilities could include:
- Claims Processing and Administration: Handle all standard claim types, maintain accurate records in Allianz Commercial systems, and support the credit control process in collaboration with Underwriting and Accounts.
- Investigation and Reserving of Claims: Investigate claims, assess coverage, determine reserving levels, and direct independent external service providers.
- Settlement: Settle claims through payment or denial, negotiate competitive outcomes, and support subrogation processes.
- Referrals and Compliance: Ensure claims handling adheres to authority limits and Allianz Commercial Claims Standards, preparing necessary documentation for referrals when required.
- Market Management and Coaching: Assist in acquiring new business and retaining existing clients, provide training and support to junior team members, and engage with industry functions.
- Relationship Management: Represent Allianz Commercial positively in the market, collaborate with various functional areas, and maintain strong relationships with key stakeholders.
- At least 3 years of claims handling experience in the area of Property and/or Liability expertise. Experience within Financial Lines is also meriting.
- Flexibility and interest to learn claims handling on other products.
- Expert knowledge of the entire claims handling process from notification to settlement and recovery.
- Advanced understanding of relevant products, wordings, terms, conditions, and local insurance markets.
- Proven ability to build and maintain strong relationships with brokers and key stakeholders.
- Strong negotiation and conflict management skills, capable of achieving favorable outcomes in contentious situations.
- Ability to analyze data effectively and persuade others to take action without executive authority.
- Exceptional verbal and written communication skills, with proficiency in both written and spoken English.
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