Sales Advisor

OB PURPOSE O

ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A

ssist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas. P

RINCIPAL ACCOUNTABILITIES C

ustomer Service/Sales O

• ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I
• ntroduce selling benefits and various features of merchandise range. M
• aximise sales through detailed product knowledge and add on sales. B
• e knowledgeable about store layout, products, and stock availability. D
• eal with customers in a cheerful, polite, and efficient way, always considering their needs. H
• andle customer complaints and phone queries tactfully in line with Company Policy. P
• rocess transactions in an efficient and professional manner always adhering to Company Procedures. B
• e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. M
• aintain awareness of sales promotions, incentives, and product brochures B
e aware of all sales figures, targets and commission on a daily/weekly/period basis.

• S

tock/Merchandising P

• rocess deliveries and communicate any discrepancies under and over in an efficient manner. E
• nsure backup stock and stockrooms are kept in order. B
• e knowledgeable of all products (current and new) and selling benefits. A
• ssist in layouts and maintenance of merchandising and internal displays. R
• ead and action relevant Head Office communication. A
ssist in stock counts as directed by Store Manager.

• S

ecurity T

• o ensure that any security issues are acted upon where possible and reported to Management. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

• H

ouse Keeping M

• aintain high standards at all times within the branch. E
nsure that cleaning is carried out daily and look after all fixtures, fittings and stock.

• O

perations /Administrative Duties H

• andle telephone enquiries in a polite, helpful, and efficient manner; and ensure all messages are communicated. E
• nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. O
• pen and close the store following Company Procedures. C
arry out stock and personnel administration as directed by Management.

• A

ttendance T

• o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
• f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
• f employee is unable to attend work, they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
• ny LOSS of business time must be made up and discussed with manager. T
• o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
o adhere to company attendance policy

• A

ppearance M

• H

ealth & Safety E

• nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

• A

dditional Responsibilities T