JOB PURPOSE
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas.
PRINCIPAL ACCOUNTABILITIES
Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives, and product brochures
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
Operations /Administrative Duties
- Handle telephone enquiries in a polite, helpful, and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work, they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy
Appearance
- Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.
Skills required:
- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate
- Previous experience in retail
- Ability to work under pressure.
- Team player and motivator
- Target driven.
- Brand sensibility
- Good command of English
- Flexibility
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