We are looking for a high-energy and service-oriented Office Operations Coordinator to join our Nordic Knots team in Stockholm. You love to create a positive atmosphere, spreading joy, and supporting others. You are excited to combine office management with building team culture and providing excellent suppor, both to colleagues and customers.
In this role, you’ll be at the heart of our daily operations: keeping the office running smoothly, organizing events that bring people together, and being the go-to person for making sure everything feels easy, structured, and welcoming. You’ll also play a part in customer support, finance administration, and practical tasks that help the whole team and leadership succeed.
Responsibilities
Office & Operations
- Oversee the daily running of the office: facilities and workplace well-being.
- Coordinate and maintain relationships with office suppliers
- Drive initiatives that strengthen team culture, including planning events and team-building activities for both the Stockholm and US teams.
- Support the onboarding of new employees.
- Book travel, hotels, and logistics for the team and management.
- Support the finance team with light administration (expenses, invoices, simpler transactions and office budget follow-up).
Customer Support
- Respond to incoming customer inquiries via email and/or chat (level 1 questions).
- Register and follow up on cases in our support tool.
- Compile recurring questions and contribute to FAQs and customer guides.
- Escalate more complex issues to the appropriate team.
Who You Are
- A people-person: you bring energy, positivity, and enjoy creating a great culture.
- Service-oriented and thrive on helping colleagues, customers, and management.
- Structured, solution-oriented, and skilled at prioritizing.
- Communicative in both Swedish and English, spoken and written.
- Previous experience in office management, administration, finance, or customer service is a plus but not required.
- Proactive, humble, and comfortable taking initiative.
Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.
