IDEXX is looking for an Inside Sales Representative (ISR) to join a team of top-performing sales professionals to create demand and sell IDEXX diagnostic products and services to customers via phone. A successful IDEXX Inside Sales Representative (ISR) consistently collaborates with colleagues on customer-centric growth opportunities.
This is a remote role located in Sweden.
At IDEXX, we help pets lead fuller lives by giving veterinarians the tools, technology, and insights to see clearly and get the answers they need.
In This Role:
ISR’s have impactful virtual business conversations with our customers, creating customer loyalty by understanding the daily realities of a veterinary practice - providing solutions that improve diagnostic workflow, capture charges and digitalize the results for better diagnostic decisions. Internally, ISR supports and collaborates with an ecosystem of colleagues in specialized roles to leverage the strengths of the IDEXX portfolio, promotional offerings and a targeted sales approach to drive profitable revenues and customer satisfaction. Externally, an ISR is the crucial bridge between our customers and IDEXX.
Your main responsibilities include:
- Create demand for IDEXX products and services with prospective and existing customers
- Sell IDEXX Rapid Assay tests and other specialty tests through value creation and customer loyalty proposition
- Perform frequent, impactful, virtual business conversations with customers identifying their diagnostic needs and proposing relevant solutions
- Work effectively with ecosystem of colleagues on customer needs and growth opportunities, leveraging each other’s expertise
- Leverage data tools and insights to generate customer-centric growth and loyalty
- Process customer orders
- Develop and maintain excellent expertise in products and services, competencies, process and technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
What You Will Need to Succeed:
- Customer and growth-oriented mindset, you have previous experience in daily contact with customers – ideally with proven experience in virtual sales
- Fluent in English and Swedish - both verbal and written
- Committed to driving results in a virtual sales environment via phone, email, and chat – you have strong interpersonal & communication skills
- Ability to work independently & as a committed team player
- Committed to philosophy of excellence – consistently adopting ways of working that drive value and efficiency, that create a culture of continuous improvement
- Action-oriented and resilient in a fast-paced business environment – you’re very organized with a proactive nature & have key attention to detail
- Empathetic, credible, and sociable - you understand the importance of building and maintaining relationships with customers
- Ability to absorb and articulate technical information, you can adapt your communication to be suitable for a variety of stakeholders
- Understanding the veterinary diagnostic market and having experience in the healthcare or scientific industry is a plus
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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