This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
We are looking for a HPC Onsite Resident Technical Consultant to join us to provide Hardware support for a large HPC (High Performance Computing) systems for a prestigious customer based in Sweden (200kms south of Stockholm).
As a resident technical consultant, you will be working as part of a dedicated team to deliver onsite hardware support to ensure compliance with the strict SLA (Service Level Agreement) associated with the support contract.
All necessary product training will be provided, along with mentoring from colleagues within the WW HPE HPC team to enable the successful candidate to provide the level of support required.
Responsibilities:
- Troubleshoot the HW issues self-detected or raised by the Customer by adopting HPE provided methodology and tooling and escalating to product L2/ L3 support groups and appropriate management to ensure timely resolution
- Carry out the remediation plans for failed hardware components, including firmware version upgrading or downgrading whenever necessary
- Monitor the cooling devices and environmental measurements (temperature, pressure, ...). This includes the addition of coolant and/or chemicals following HPE instructions
- Follow the spare parts process management for receiving & returns, through the application provided by HPE and monitor and regularly update the spare parts inventory
- Occasionally work as part of a wider team to provide support to other customers within EMEA.
Education and Experience required:
- Educated to degree level, or equivalent, in a computer science or related discipline.
- Minimum of 3-5 years of experience of Computer Systems hardware support.
Knowledge and Skills:
- A working knowledge of Linux Systems and the ability to perform hardware repairs are mandatory requirements.
- Knowledge of HPC systems and parallel filesystems, such as lustre, is desirable.
- Possess an analytical approach to problem solving and be fully committed to drive issues to a conclusion.
- Excellent communication skills, both written and verbal are required.
- An ability to stay calm and professional under pressure while working to strict deadlines is essential.
- The candidate should be flexible and willing to travel when required.
- English language is mandatory, Swedish is desirable
Additional Skills:
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
ServicesJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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