About Planhat:Planhat is reimagining how businesses grow with their customers. Our cutting-edge Customer Platform empowers B2B teams to manage success, revenue, and relationships through one intelligent, flexible interface. We help companies unlock the full potential of their customer data—powered by automation, analytics, and AI. If you thrive at the crossroads of technology and strategic impact, we want to hear from you.
The Opportunity:
We’re looking for a forward-thinking Enterprise Solutions Architect to join our global team. In this role, you’ll help our most strategic customers harness Planhat’s capabilities—including AI-driven automation, customizable workflows, and advanced data modeling—to transform how they manage the customer journey.
This isn’t account management. It’s solution architecture. It's a technical strategy. It’s enabling companies to scale with intelligence. Future proofing the way they interact with their data in Planhat.
What You’ll Do:
- Lead with Innovation: Architect sophisticated solutions for customer success teams using Planhat’s AI-powered workflows, smart alerts, and automation features.
- Be the Strategic Technical Partner: Build deep, trusted relationships with enterprise customers, advising on how to embed Planhat into their tech stack and business processes.
- Own the Technical Lifecycle: From onboarding to maturity, ensure technical success and product adoption through seamless integrations, troubleshooting, and optimization.
- Drive Intelligent Automation: Help customers leverage Planhat’s native automation engine and AI insights to streamline processes, detect churn risk, and drive renewals.
- Manage a Strategic Portfolio: Oversee a book of enterprise clients with complex requirements—tracking technical health, engagement trends, and roadmap alignment.
- Influence Product & AI Capabilities: Act as the voice of the customer to our product and AI teams—bringing real-world insights that help shape the evolution of the platform.
You Might Be A Fit If You:
- Have 5+ years in a technical customer-facing role (TAM, Solutions Architect, Solution/Sales Engineer, Integration Lead) in SaaS, ideally with data-heavy or AI-enabled platforms.
- Are comfortable working with APIs, webhooks, JSON, data pipelines, and custom integrations (experience with tools like Salesforce, HubSpot, Snowflake, Looker, etc.).
- Can diagnose complex technical issues and explain solutions clearly to non-technical stakeholders.
- Are excited about the power of AI to transform workflows and decision-making—and you know how to make that real for customers.
- Have a proactive, consultative mindset—you’re not solving tickets, you’re designing outcomes.
- Digging under the “hood” is second nature to you. You’re a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients
- Bonus: You’ve worked with CRM or customer data platforms before.
Why Join Planhat?
- Shape the future of intelligent customer management at one of the most innovative platforms in the SaaS space.
- Collaborate with a global team of passionate builders and thinkers.
- Work for a product-led company that leads with innovation
- Competitive salary, equity options, and flexible working conditions.
- Build long-term relationships with forward-thinking customers who want to innovate, not just maintain.
