At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Manager
Your role and responsibilities
As a Service Contract Manager, you will play a key role in shaping and securing long-term customer relationships within ABB Marine & Ports. In this role, you are not only responsible for managing existing agreements but also for identifying new opportunities, driving negotiations, and ensuring that our service contracts bring true value to both the customer and ABB. You will be working at the intersection of customer success, sales, and operational excellence—making sure our global customers receive world-class service while ABB achieves its business objectives.
This position offers you the opportunity to work in a truly international environment, collaborating across borders with local ABB units worldwide. You will be the point of contact for some of our most important customers, ensuring their satisfaction, while also taking ownership of financial outcomes such as budgets, sales goals, and contract performance.
- Selling and following up on service contracts with global customers.
- Leading negotiations for new agreements as well as extensions and renewals of framework and service contracts.
- Working closely with local ABB units globally to coordinate resources and support customer needs.
- Planning, organizing, and prioritizing both internal and external meetings to ensure strong alignment.
- Holding budget responsibility for service contracts, including sales goals and financial follow-up.
- Coordinating with the Marine & Ports on-call team and call center for service scheduling and follow-up.
- Supporting the Service Sales organization in driving growth and customer satisfaction.
Qualifications for the role
- You hold a Bachelor’s degree or higher in engineering.
- You are fluent in both Swedish and English, with strong skills in written and spoken communication.
- You have at least 2 years of experience in sales or a customer-facing role, ideally in a technical or service-oriented business.
- You bring a strong customer-centric mindset and enjoy working closely with clients to build long-term relationships.
- You are confident in negotiations and comfortable taking the lead in discussions with customers.
- You thrive in a collaborative environment, but also have the drive to work independently and take initiative.
- You are eager to learn and develop further, with a genuine interest in growing within ABB.
- You have solid knowledge of ERP systems (experience with SAP is a strong plus).
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
More about us
ABB Marine & Ports is transforming the industry through electrical, digital and connected solutions. Our innovative technologies are redefining the future, bringing new levels of reliability, efficiency and sustainability to shipping while making our ports and terminals safer, greener and more productive.
You will be part of ABB Marine and Ports in Västerås. ABB’s business for crane systems assists ports and shipping companies to transfer containers in a reliable, quick and cost-efficient way. Marine & Ports is specialized in advanced automation and information systems for motion control of all types of container cranes. We are the leading supplier of crane systems and are active worldwide.
Recruiting Manager Davide Erba, +4621-32 46 81 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Johan Halling, +46 724 612 517, Unionen: Pär Ångbäck, +4670-636 07 04, Ledarna: Olof Kvensler, +4670-588 91 52. All other questions can be directed to Talent Partner Irma Leijon, +46 724 61 23 14.
We look forward to reading your application in PDF format. Last day to apply is September 28. The interview process is ongoing, apply now to secure your spot in the recruitment process. Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
