We’re a cutting-edge tech-enabled bank on a mission to revolutionize financing for small businesses across 7 markets in northern Europe. Our innovative solutions aim to simplify access to financing and enable growth for small businesses. As we scale, we are now looking for a Belgian Customer Success Representative to be part of our journey to transform the financial landscape for entrepreneurs.
The role
The role of Customer Success Representative involves supporting our Belgian customers via all of our inbound contact channels, phone, chat, and email. You will resolve our customers' errands which will be broad and varied, it can be anything from technical support to questions about an ongoing loan application or help regarding invoices. You will take full ownership of the customer's errands and drive customer satisfaction through excellent customer service. You will be exposed to many parts of our business, giving you insights into both our Underwriting and Collections processes.
In this role, you will collaborate with colleagues in the team as well as other stakeholders and departments to drive errand resolution. We have grown in the past years, and also received our banking license at the end of 2023. Therefore, you will also have an impact on new routines and ways of working both internally and on how we operate towards our customers. You will be a part of a large and diverse team of 7 people that houses Underwriters, Customer Success, and Collections Agents among others. This role reports to The Country Manager for Belgium.
Responsibilities
- Manage inbound customer errands, via phone, chat, email.
- Take full ownership of the resolution and the customer facing contact.
- Collaborate with colleagues both within and outside the team to drive improvements.
Qualifications
- Fluent in French and Dutch (both languages are required)
- A flexible and positive mindset and you really enjoy working as a team
- The ability to build trust and to understand the customers’ needs and meet them at eye level
- Experience with some kind of customer service will be considered a plus but it's not a requirement
- Proficient in English, as it's our primary business language
One last thing - if you’re about to send in your application
This is a full-time, permanent position based in Stockholm with working hours Monday-Friday 8:30-17:30. Don’t wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.
Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
