Knowledge Management Content Strategist

iZettle - Stockholm

iZettle is staffing up to help our rapidly growing developer experience effort in the Partnership Area. You will get the opportunity to work with other talented people and teams to help us create a best in class developer experience for our industry. In order to do either role effectively, you meet the teams to know who they are and what products they build. And work with the teams using their own workflows (e.g. Jira & GitHub).

Why are we hiring a content strategist instead of a traditional tech writer position? The short answer is - your product reflects your organisation. We believe the best developer experience will be a reflection of all our teams building new features and use cases for iZettle - and not just a few people. This is one role in a team that will together be driving a collaboration model of documenting iZettle’s APIs, SDK and Use Cases for the developer community. We want to take this developer experience to a new level.

About you:

The successful candidate for this role loves the editorial aspects of technical writing. This role is really iZettle’s chief editor for the developer experience. They will contribute to developing and implementing an end-to-end content strategy across domains in alignment with the Dev Experience team intent.

Another key part of this role is to coach contributors on how to communicate info effectively. Taking the Inventory API for example, your editorial guidelines might specify a structure to documenting APIs that is not being followed. Follow-up about this with the responsible team and stress the importance of being consistent with your guidelines, answer questions, etc.

This role will also have lots of important stakeholders to work with. Here are some examples:

  • Serve as a stakeholder in tooling and technical work that impact docs users.

  • Feedback from PMs, Designers, Analysts and Engineers to propose content projects to content owners that further our content strategy.

  • Discussions with all the product teams on how they should be contributing documentation (e.g. your content guidelines).

The right candidate for this role is able to effectively synthesise all these inputs in order to form their own point of view and drive the content strategy for iZettle’s Docs. The result will be more thorough and consistent documentation input from all product teams who contribute.

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Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them - at iZettle - we help them. And to do that well, we need our people to be as unique and diverse as they are. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong.

Job_Description_Summary: In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom.

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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