We are looking for a solution-oriented Supply Chain Manager to join our Nordic Knots team in Stockholm. You will be responsible for booking and monitoring inbound shipments, effective warehouse collaboration, and on-time B2C deliveries to give our end customers the best experience possible.
Inbound Shipping Coordination
- Book and coordinate inbound shipments from suppliers in Europe and India.
- Monitor container arrivals and handle necessary shipping and customs documentation (e.g., BOL, certificates of origin, HS codes).
- Ensure deliveries arrive on time according to procurement and inventory plans.
- Cooperate with freight forwarders to manage costs, schedules, and deviations.
- Act as the main point of contact for suppliers and internal stakeholders regarding shipment and logistics queries.
- Managing customs admin and potential issues.
3PL & Warehouse Management
- Lead and develop our operations within Europe, including warehouse operations at 3PLs and delivery and return operations for our customers.
- Deal with daily issues that might occur, like mismatch between purchase order and actual shipment, out-of-stock, returns etc.
- Daily communication with our third-party logistics (3PL) partner in Sweden to ensure accurate receiving, storage, and outbound processing.
- Track and analyze 3PL performance (e.g., pick accuracy, receiving lead time, returns handling) to make sure warehouse operators are performing as expected and according to contract.
- Work with cost analysis and continuous improvements to make sure we have efficient and cost-effective operations.
- Champion the system setup and take action on error log, discrepancies
- Manage inventory accuracy and annual stock-count process
Outbound Logistics & E-commerce Fulfilment
- Monitor and follow up with transport providers regarding the daily operations across Europe.
- Coordinate with logistics providers to optimise shipping solutions.
- Support customer service in delivery-related issues, delays, or claims.
- Support internal stakeholders with booking shipments, customs clearance and logistics knowledge when needed.
Qualifications
- Bachelor's degree in logistics, supply chain, business, or a related field.
- At least 3 years of experience in supply chain/logistics, preferably in e-commerce, retail, and/or interior/fashion industry.
- Experience with international shipping.
- Solid understanding of 3PL operations and performance metrics.
- Skills in Microsoft Business Central or similar ERP system and advanced skills in Microsoft Excel
- Fluent in English – additional languages are a plus.
About you
- Action oriented and a drive for results with a strong sense of ownership.
- Clear communicator – able to coordinate across teams and external partners.
- Comfortable handling multiple priorities and problem-solving in a fast-paced environment.
- Interest in interior design and a keen eye for product quality and customer experience.
Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.