About the role
We’re looking for a commercially-minded, execution-focused, and tech-savvy Implementation Manager to lead our growing Implementation team in Stockholm. In this hands-on leadership role, you’ll be responsible for scaling merchant onboarding across markets—owning the full post-sales journey from technical setup to commercial handover. You’ll lead a team of 4–5 Implementation Specialists, improve processes and tooling, and work closely with cross-functional teams to deliver a seamless merchant experience and maximize our impact.
This is a key role at the heart of our commercial operations—perfect for someone who loves turning complexity into clarity, thrives in a fast-paced environment, and wants to shape how Instabee delivers value at scale.
Some of the things you’ll do
- Lead and coach a team of Implementation Specialists, driving accountability, energy, and development
- Act as point of escalation and delivery owner for strategic onboardings, ensuring clarity and momentum
- Own internal tooling and documentation (dashboards, templates, pitch decks) to support a scalable onboarding engine
- Partner with Product, Tech, Operations, and Commercial to improve handovers, workflows, and merchant outcomes
- Manage team operations: pipeline forecasting, resource planning, internal reporting, and continuous improvement
- Foster a structured, fast-paced culture that balances technical depth with commercial impact
- Build a strong, healthy, and inclusive team culture—with a focus on collaboration, wellbeing, and sustainable growth
Your future team
You’ll join the Growth Organisation and lead a tight-knit team at the center of how we onboard and grow merchant relationships. We’re collaborative, analytical, and driven by impact—always looking for smarter, faster ways to work. You’ll report to the Director Integration & Tech Sales and collaborate closely with teams across Instabee.
What we’re looking for
- 1–3 years of leadership experience, ideally in onboarding, implementation, or operations
- Background in e-commerce, payments, logistics, or TA systems
- Comfortable working hands-on with APIs, integration flows, and tools like Postman
- Strong sense of structure, governance, and scaling processes
- Excellent communication skills in Swedish and English
- Based in Stockholm (this is an office-first role)
The cherry on top
- Experience in a high-growth or scale-up environment
- Strong analytical toolkit (dashboards, metrics, process mapping)
- Additional Nordic languages
- A frequent user of Instabox or Budbee (we like fans!)
What you’ll get
We can promise you that you’ll be challenged, grow your skills, and work with fantastic colleagues across Europe. If you thrive in fast-moving environments and want to build new ways of working—this is the place for you!
In addition to a competitive compensation package, we offer:
Sky-High Office – Modern workspace with 360° views of Stockholm
Puppy Friendly – Dogs are welcome on our dedicated pet floor
Fun & Games – Ping pong, shuffleboard, foosball, and karaoke
Six Months Paid Parental Leave – Time to focus on what matters most
Birthday Off – Celebrate your big day your way
Flexible Hours – Hybrid setup and schedule that fits your life
Tech Breakfast Wednesdays – Midweek fuel and inspiration
Tech Demos – Stay close to the innovations shaping our future
Modern Tech Stack – Work with cutting-edge tools every day
Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.
This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.