Manager, Customer Transformation (Implementation)

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-wining enablement and support expertise. 

The Role:

As Consulting Manager, you will lead, guide and develop a team of 5-10 Consultants. You are responsible for driving successful deployments of the Celonis technology across our customers in the Nordics region. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform to drive value and customer success. 

The Work You’ll Do:

• Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
• Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Value and Adoption - Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.
• Product - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction.  Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
• People - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Consultants specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
• Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
• Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall 

The qualifications you need:

• 10+ years of experience in management consulting, enterprise software implementation or digital transformation roles
• Leadership: Experience in a leadership or team management role, ideally within a consulting or SaaS implementation environment
• Experience leading cross-functional teams and mentoring and growing consulting teams
• Deep understanding of end-to-end business processes such as supply chain, procurement, finance, or order-to-cash.
• Proven ability to drive process improvement and digital transformation projects for enterprise clients and navigating competing priorities.
• Strong stakeholder management and client engagement skills across business and IT functions.
• Familiarity with process mining or enterprise platforms (e.g. SAP, Oracle, Power BI, SQL).
• Excellent communication skills in English, fluency in Swedish or Danish is a strong plus  
• Bachelor’s or Master’s degree in Business, Supply Chain, Engineering, Information Systems, or a related field.

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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