Assignment Description – Senior IT Project Manager for Customer Service Transformation
A large-scale transformation program is currently underway within the customer service area, involving multiple projects across different teams. To strengthen one of the key initiatives, we are looking for a seasoned project manager with strong leadership and IT project experience who can drive progress, meet deadlines, and ensure high-quality outcomes.
Role Overview
We are seeking a strategic and action-oriented project leader with a proven track record of delivering complex IT projects. This role involves end-to-end responsibility for managing a transformation initiative focused on modernizing customer service capabilities.
Key Responsibilities
Take full ownership of planning, executing, and delivering the IT components of the customer service transformation initiative.
Collaborate with internal stakeholders from IT, business, customer service, and external vendors to ensure alignment.
Maintain project timelines, track milestones, and manage resource allocation.
Proactively identify risks and issues, and implement timely resolutions.
Ensure that all deliverables meet business goals and quality expectations.
Report status, progress, and key challenges to senior management and relevant stakeholders.
Encourage continuous improvement and innovation within the project team.
Technical and Domain Knowledge
Solid understanding of customer service systems and operational flows.
Experience with AI-driven solutions within customer interaction environments.
Knowledge of Genesys platforms or similar customer engagement technologies is highly beneficial.
Requirements
At least 7 years of experience in leading IT projects, preferably large and complex ones with multiple stakeholders.
Demonstrated success in project leadership across dynamic, cross-functional settings.
Familiarity with customer service operations, digital tools, and AI-related technology.
Fluent in both Swedish and English.
Strong interpersonal and communication skills.
Analytical mindset and solution-oriented approach.
Ability to foster collaboration and team spirit.
Experience in leading teams and driving transformation initiatives.
Additional Details
Start Date: August 4, 2025
End Date: June 30, 2026 (with possible extension)
Workload: Full-time, 40 hours per week
Remote Work: Up to 2 days per week (flexible based on agreement)
Languages: Swedish and English required
About Rasulson Consulting
Rasulson Consulting is a specialized staffing and recruitment firm focused on the IT sector. We collaborate with leading tech companies and innovative startups to provide exciting career opportunities for individuals passionate about digital development. With our deep technical expertise and extensive network, we efficiently match the right talents with the right assignments. At Rasulson Consulting, you’ll receive personalized guidance, regular feedback, and the chance to take the next step in your IT career.