Job Description
Delivery Manager
Location: Solna
About the Role: We are seeking a driven and experienced Delivery Manager to join our team and manage our customers on AbaSec and TCM. In this role, you will be responsible for ensuring high-quality customer deliveries and driving continuous improvement in our services. You will play a key role in identifying and meeting customer needs, developing strong relationships, and leading initiatives to elevate our service delivery to the next level.
Key Responsibilities:
- Customer Relationship Management:Build and maintain strong relationships with clients, acting as their main point of contact and trusted advisor. Conduct regular, proactive meetings to drive collaboration and ensure structured follow-up.
- Delivery Management: Lead and manage cross-functional initiatives across Sales, Product, customer integration, and customer delivery. Ensure alignment with customer requirements and provide regular progress updates.
- Process Improvement: Identify areas for improvement in delivery processes and initiate new initiatives to enhance efficiency and quality. Review and approve changes according to the Change-process.
- Team Coordination: Coordinate deliveries across multiple engineering teams, both local and global, ensuring high-quality, timely, and client-satisfactory outcomes.
- Financial Management: Monitor and manage financials, schedule, and scope to ensure the delivery stays on track. Responsible for budget and profit/loss for the delivery.
- Issue Resolution: Work closely with Customer Support and Product teams to promptly address and resolve client issues, ensuring a smooth customer experience.
- Data Analysis & Reporting: Track and analyze customer usage data to identify trends, generate insights, and recommend improvements to boost client satisfaction and engagement.
- Ensure Customer Contract Fulfillment:Ensure that all customer contracts are fulfilled to the highest standards.
- Establish Customer Plan Aligned with EFS SE Strategy: Develop and implement customer plans that align with the EFS SE strategy.
- Improve Customer Satisfaction:Continuously work on improving customer satisfaction through effective service delivery.
- Accelerate Add-On and Farming Sales:Drive additional sales and farming opportunities to enhance customer value.
- Simplify and Focus Governance Process: Streamline governance processes to ensure efficiency and focus.
- Improve Commercials of Customer Contracts: Enhance the commercial aspects of customer contracts to ensure profitability.
Qualifications:
- Minimum 5 years of experience in a similar role, such as Service Delivery Manager, IT Project Manager, or IT Sales.
- Strong communication skills and experience in handling customer dialogues.
- Experience in connecting business needs with IT solutions.
- Proven ability to drive change and improve processes.
- Work experience in IT management.
- Fluent in Swedish; proficiency in English.
- Experience with ITIL or similar frameworks is a plus.
- Previous experience with Financial sector deliveries is beneficial.
- Technical background in IT is advantageous.
Personal Attributes:
- Leadership and Confidence:Demonstrates a strong leader personality with high self-esteem to take the initiative.
- Communication and Influence:Possesses excellent communication, influential, and interpersonal skills.
- Business Acumen: Exhibits a deep understanding of customer business dynamics and a strong drive to enhance both our business and that of our customers.
- Sales Expertise: Well-versed in sales processes, including the ability to build and formalize offers.
Why Join Us:
- Flexibility: Enjoy a great work-life balance.
- Knowledgeable Colleagues: Join a company where IT for the Financial industry is at the core of our business. Work with passionate colleagues who are dedicated to what we do.
- Growth Opportunities: Be part of a successful, solid tech company with opportunities for personal and professional growth.
- Inclusive Environment: We value diversity and inclusion, ensuring everyone feels valued and can thrive.
If you're eager to join a collaborative, supportive team, we'd love to hear from you. Please apply with your CV in English.
Additional Information
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion (tietoevry.com)