Data & Reporting Specialist

Location: Kalmar, Sweden (Hybrid possible)
Department: Operations & Business Intelligence

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry with 170+ sites and over 150,000 employees across 45 countries. In the Nordics, we are a team of 1,500 professionals delivering exceptional service for some of the region’s most trusted brands. In Kalmar, we host one of Sweden’s largest CX hubs with 350–400 employees — and we are growing.

As part of our continued transformation, we are now looking for a sharp and driven Data & Reporting Specialist to join our high-performing Nordic operations team in Kalmar.

Your Mission

As our Data & Reporting Specialist, you will be at the center of data-driven decision-making across operations, sales, workforce management, and client reporting. Your insights will directly influence strategic planning, operational improvements, and financial outcomes for the Telenor Group Account — one of our most important clients in the Nordics.

Key Responsibilities

• Design, develop, and maintain clear, reliable and automated dashboards and reports (Power BI, Excel, SQL) to support daily, weekly and monthly performance tracking.
• Extract and structure data from multiple sources (CRM, ERP, dialer systems, workforce tools).
• Analyze performance trends, identify outliers and present actionable insights to both internal leadership and client stakeholders.
• Own reporting governance: ensure data quality, timeliness and consistency in KPI delivery.
• Drive continuous improvements in how we use data to enhance service delivery, sales conversion, and customer satisfaction.
• Support transformation initiatives and commercial decisions with robust data modelling and ad hoc analysis.
• Collaborate closely with operations, workforce, client teams, and our Nordic leadership team.
• Support internal forecast-to-actual reviews, trend modeling, and business planning.
• Document processes and champion reporting best practices across the Kalmar site and wider Nordic network.

What We’re Looking For

• Proven experience (2+ years) in a reporting, business analyst, or data specialist role — ideally within BPO, telecom, or service operations.
• Strong Excel (pivot tables, lookups, dynamic formulas) and Power BI skills.
• Working knowledge of SQL, DAX or Power Query — and the ability to learn new tools fast.
• Structured and detail-oriented mindset with strong analytical and problem-solving skills.
• Excellent communicator, able to simplify complex data for both senior leaders and frontline teams.
• Fluent in English; Swedish proficiency is an advantage.
• Experience working in an international environment is a plus
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Bonus Skills (Nice to Have)

• Experience with tools such as SAP Business Objects, VBA, Python or R.
• Understanding of contact center KPIs and metrics (e.g., AHT, SLA, CSAT, Sales per Hour).
• Familiarity with predictive analytics and AI?driven reporting.

What We Offer

• A key role in one of the most important transformation programs in the Nordic customer experience industry.
• The opportunity to work cross-functionally across Sweden, Norway, Finland and nearshore sites like Greece and Cyprus.
• Autonomy to build, improve and scale modern reporting tools and workflows.
• A vibrant and inclusive culture that supports development, innovation, and collaboration.
• Hybrid working opportunities (after onboarding) and flexible working hours.
• Competitive salary, health insurance, wellness allowance, and training & development programs.
• Career growth within a truly global organization with room to expand into senior data, transformation, or operations roles.

For questions about the position, please contact: Henrik.Jacobsen@foundever.com