Hey you,
Since you’ve ended up on this page, it must mean that you’re interested in potentially working at Estrid! We’re so honoured. Here’s more about us and the role:
Estrid is an award-winning vegan razor and body care brand dedicated to reshaping the personal care industry. Founded in 2019 in Stockholm, Sweden, our products include steel razors, wax kits, vegan body care, deodorant and more. With a strong commitment to delivering high-quality products that empower individuals to embrace their authentic selves, Estrid is on a mission to revolutionise the way people experience shaving. Estrid’s products and subscriptions are distributed across Europe and distributed in over 11,000 doors, with millions of subscribers served.
Your purpose & impact:
As a Customer Service Agent your primary focus will be on customer satisfaction through digital communication and service in different channels, where you will be answering our very valuable customers' questions.
We are on the lookout for one part-timer (min. 15h/week) to join our team. For part-time positions working hours vary and include evenings and weekends. It is possible to work remotely within Sweden.
Some of the things you’ll do:
Responsible for Estrid's front-line communication with customers.
Create value for our customers in our digital channels, mainly email and chat.
Be the natural and important link between Estrid and our community of customers.
Answering questions and solving different types of problems the customer may face.
Able to switch between different forums such as mail, chats, and order management programs.
Drive customer loyalty and engagement by providing exceptional customer service.
Optimize the customer journey and experience to ensure that our customers receive amazing service and support in the implementation of long-term solutions to further develop the experience.
Skills and experiences important for this role:
A great communicator both written and oral in English (minimum C1) and Swedish (native level).
Experience with customer service online.
Passionate about your job and enjoy a fast-paced, dynamic working environment.
A team player, enthusiastic about team culture and energy generous.
Able to switch between, and prioritise, among tasks.
A natural problem solver.
Someone that gets things done quickly and appreciates the importance of speed.
Culture we believe you thrive in:
To succeed in the role of Customer Service Agent, we think that you are comfortable working in a digital work environment and We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for spreading joy. You thrive in a fast-paced, high-growth environment, and have a passion for community and disruption.
The Estrid culture isn’t just a collection of inspiring quotes we pin to our walls - it’s the foundation on which everything we do is built. The behaviours of every person matters. Our values are High Standards, Speed, Frugality, Keep It Simple, and Stay Hungry.
What you’ll get:
You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work. In turn, you will be joining an incredible company and team at an early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop and grow together with Estrid.
Does this sound like a role made for you? We’re looking forward to hearing from you (please apply with a resume/ cover letter in English)!
Warmly,
Estrid
Office & Colleagues:
We’re a driven and ambitious team with offices in Stockholm and London. We’re now around 80 full-time employees, one third of which have international backgrounds. Our corporate language is English.
Join us!
Estrid is an equal opportunity employer. We’re committed to building a diverse and inclusive workplace, and you're welcome at Estrid for who you are. We believe that the more perspectives we have represented, the more we will thrive, grow and bring value to the world. Our community is for everyone, and the same is true for our workplace.