Customer R&D Manager
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
- Project Management: Lead and manage complex new product development projects from theoretical recipe to lab prototype and industrial product for internal and external clients. Ensure full project follow-up and completion of necessary project documents, including recipe creation. Drive complete project from concept to commercialisation.
- Project Leadership: Provide guidance and direction to the R&D product experts and technologists, fostering a collaborative and highperforming team environment. Translate technical learnings and insights into commercial opportunities. Lead also customer projects for PDI or innovations with our Product Experts and Innovation people.
- Technical Expertise: Offer necessary technical support and expertise to vendors, customers, operations and quality when productrelated problems occur. Advise the sales team on technical and application matters. Provide assistance to all departments as needed regarding technical issues related to confectionery product manufacturing.
- Customer Engagement: Actively participate in customer visits and plant trials, providing technical expertise and support to drive successful customer projects.
- Cross-Functional Collaboration: Actively participate in various projects of the Research and Development team, maintaining close interaction with Sales, Operations, Quality, Sourcing and cocoa R&D within the country or region.
- Customer Relations: Serve as the key technical contact for the customer, building strong relationships and effectively communicating project updates, technical recommendations, and solutions.
- Market Development: Identify and pursue new market opportunities by providing technical support and insights to existing and potential customers.
- Project Documentation: Oversee, ensure and complete accurate and comprehensive project follow-up, documentation, including recipe creation.
- 5+ years of work experience
- Industry knowledge: Knowledge of, or interest in baking, frozen, and confectionery applications. Relevant experience in the food industry is an asset; knowledge of food safety, hygiene and worker safety.
- Experience in Project Management
- Experience in various interactions with Sales and customers (training, customer visit, and customer sessions)
- Computer Skills: Proficient use of Microsoft tools (Word, Excel and PowerPoint). SAP and Salesforce knowledge is a plus
- Interpersonal skills: Ability to work collaboratively in a team environment and contribute to brainstorming, problem-solving, and decisionmaking discussions.
- Flexibility: Ability to adapt to changing priorities, manage multiple projects simultaneously, meet deadlines and take initiative.
- Communication skills: Very good verbal communication skills and is well organized and resourceful. Should be confortable in talking in public and be persuasive.
- Fluent Business English
- Role based in Kageröd, Sweden to support the global expansion of processed powders
- Supporting the global growth of beverages in collaboration with the Key Account team
- Travel requirements: 10-20%
- Handling of various stakeholders: Sales, Production, QA, and Supply chain as well as Sourcing to thrive product development and ensure implementation of the chosen recipe
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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