About the role
As a Courier Engagement Associate you’ll be responsible for managing agreements and processes for our courier partners. You’ll be the person making sure things are running smoothly and effective, assuring quality throughout our delivery chain. You will, together with your team, ensure that we have a stable relationship with external partners, and that these partnerships are suitable for our operational needs.
Some of the things you will do
- Provide for a central support and control function, administer and participate in development of processes and ways-of-working related to our external deliveries throughout our first-, middle- and last mile chain.
- Manage our agreements with our external partners, ensuring that the expectations we have are clearly communicated, before and during the partnership and also are followed up upon by relevant stakeholders.
- Provide Operations with data and information that they can use for daily communications and follow-ups, but also work on a holistic level to ensure we have a mutually beneficial relationship.
- Execute audits on a regular basis to ensure our courier partners are fully compliant.
- Overseeing courier and driver performance.
- Plan and execute long term planning together with relevant stakeholders
What we're looking for
- You are a very communicative person with a get things done mindset.
- Driven person who likes to have many ongoing projects at the same time - and of course - you want to develop within Instabee!
- Have the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
- Take a lot of ownership in your work and strive to be the best at what you do.
- Have a positive mindset and tackle challenges with a smile.
- Flexible and open to change, aswell as taking initiatives and have a creative mind.
- Analytically strong, with an ability to combine data with human intuition to crystallize your hypothesis and execute upon them
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Strong organizational skills - you are fun and confront challenges with a smile
- Communication is key. Fluency in English and Swedish is critical to build, maintain and challenge relationships
If this is you then we can’t wait to meet you! Interviews will be held continuously.
What you’ll get
We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you!
Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:
Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends!
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year!m for your leisure time.
Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.
Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential.
This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden.