We are looking for a Backorder Handler to support a global company in Eskilstuna. Start is Sept 15th, 8 months contract to begin with.
As a Backorder Handler, you will play a critical role in supporting the company's customers by resolving the most urgent and business-critical situations: machine breakdowns caused by missing spare parts — often referred to as “Vehicle Off Road” (VOR) cases.
All the company brands have committed to prioritizing these urgent breakdown needs above all else, including production demands. In this role, you’ll have the authority and mandate to take decisive actions — even to the extent of pausing production lines — to ensure machines are brought back into operation. It’s a challenging and dynamic role where your decisions directly impact customer operations and satisfaction.
Key Responsibilities
- Manage urgent backorder cases for spare parts affecting machine uptime (VOR).
- Coordinate with the company sales regions, particularly Europe and International, and support regional warehouses (South America, Korea, Singapore, Dubai, USA).
- Collaborate with a wide network: suppliers, production, service centers, technical teams, purchasing, material planning, and global warehouses.
- Communicate reliable information and manage customer expectations with transparency and urgency.
- Identify opportunities for process improvements and help standardize solutions.
- Embrace and support the introduction of new technologies and tools that enhance backorder handling efficiency.
We are looking for someone who is:
- A positive mindset and strong communication skills.
- A natural drive for problem-solving and decision-making in high-pressure situations.
- A genuine appreciation for collaborative teamwork and working closely with others to achieve shared goals.
- Experience in logistics and supply chain operations.
- Interest or skills in digitalization, including tools like AI, Python, Power BI, and other modern analytics or automation technologies.
This role requires fluency in English.
This is a full-time consultant position through Incluso in Eskilstuna. Start is Sept 15th, 8 months limited contract to begin with. This role is 100% onsite in Eskilstuna.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.